Sales Operations Analyst

Job Title: Sales Operations Analyst II

Position Type: Temporary

Location: Boise, ID

About the Role

We are seeking an experienced Sales Operations Analyst II to join our team in a temporary capacity. In this pivotal role, you will act as the primary point of contact (POC) for product ordering, serving as a liaison between the client in Japan and our organization. This position requires a proactive and detail-oriented professional with strong communication skills and a customer-focused mindset.

Key Responsibilities

• Manage delivery schedules in alignment with customer needs and factory capacity.
• Lead communications with external customers to optimize manufacturing schedules and enforce contractual agreements and fees.
• Influence customer scorecards and manage internal/external forecast changes to achieve revenue objectives.
• Communicate global delivery timing for both new and reused equipment.
• Collaborate directly with customers and sales teams to strategically negotiate and adjust delivery schedules.
• Provide delivery performance metrics for customer scorecards.
• Reconcile fees and remedies associated with on-time delivery (including credit memos for transit reimbursements).
• Implement and monitor expedite/cancellation fees to mitigate manufacturing impacts in line with department strategy.
• Resolve customs and logistics-related issues in collaboration with customer logistics teams or carriers.
• Maintain confidentiality and security of customer and company information.
• Schedule and contribute to customer meetings focused on forecasts, orders, and delivery.
• Optimize manufacturing schedules and ensure quality in collaboration with factory stakeholders.
• Develop and implement strategies to maximize revenue.
• Lead customer meetings, resolving escalations or issues as needed.
• Address quality excursions and contribute to continuous improvement initiatives.
• Ensure Key Performance Indicators (KPIs) are accurately tracked and regularly reported.
• Utilize data analytics tools (e.g., Excel, Power BI, Snowflake) to generate actionable insights.
• Ensure alignment with sales to achieve revenue and delivery forecasts.

Minimum Requirements

• Bachelor’s or Associate’s Degree with 6+ years relevant experience, OR 10+ years of experience in lieu of degree.
• Minimum of 2 years’ industry experience in a related field.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with CRM systems, SAP, Power BI, Monday.com, and Snowflake preferred.
• Customer-facing experience required.
• Bilingual English/Japanese language skills strongly preferred.
• Strong verbal and written communication abilities.

Preferred Skills & Competencies

• Proven analytical and critical-thinking skills.
• Capacity to independently troubleshoot issues and resolve novel problems.
• Excellent organizational skills with strong attention to detail.
• Effective time management and ability to work with minimal supervision.
• Technical knowledge of TEL products and semiconductor operations is an advantage.
• Awareness of market trends in the semiconductor industry.
• Flexibility to adapt to changing market or customer needs.
• Project management experience supporting sales operations is a plus.

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