Retailer Digital Operations Planner

Retailer Digital Operations Planner – Nissan North America / INFINITI (via Kelly Services)

Location: Franklin, TN

Pay Rate: $30/hour

Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m. onsite; virtual work option on Fridays

Overview

Join INFINITI’s digital team and help deliver accurate, engaging website and digital retailing experiences across its retailer network. As the Retailer Digital Operations Planner, you’ll coordinate website updates and launches, support retailers and vendors, manage quality and certification processes, and analyze performance to identify opportunities for improvement.

Responsibilities

• Coordinate website content, campaign, seasonal, offer, imagery, and inventory updates across retailer websites.
• Manage publishing timelines, launch readiness, testing, and post-launch quality checks.
• Coordinate website and digital retailing certifications, including documentation, testing, and issue remediation.
• Support Certified Digital vendors and help resolve platform, delivery, and retailer issues.
• Respond to retailer and field team inquiries; track issues through resolution.
• Monitor website performance, publishing timeliness, certification completion, and vendor service levels.
• Prepare performance reports and scorecards by retailer, vendor, platform, and program.
• Identify trends and performance gaps, and coordinate corrective actions with relevant teams.
• Maintain project trackers, issue logs, meeting notes, and action items.
• Collaborate with internal teams, retailers, agencies, and vendors to support brand, privacy, accessibility, security, and compliance standards.
• Develop and improve operating processes, documentation, playbooks, and training materials.

Qualifications

• Bachelor’s degree required.
• At least 3 years of relevant experience in digital operations, website management, e-commerce, digital retailing, automotive marketing, vendor or agency operations, web analytics, or project management.
• Strong organizational and project-management skills, with the ability to manage multiple priorities and deadlines.
• Experience with website operations, content management systems, quality assurance, web analytics, reporting, or customer journeys.
• Ability to interpret performance data, identify trends, resolve issues, and communicate effectively with varied stakeholders.
• Proficiency with Microsoft 365, project-management tools, web analytics or reporting platforms, and dashboards or scorecard systems.
• Automotive retail or OEM digital experience is a plus. Experience with website certifications, vendor reviews, content releases, or retailer support is preferred.

Benefits

• Weekly pay
• 16 paid holidays
• 10 days of paid time off
• Enhanced medical benefits
• Access to the Kelly Perks Discount Program
• Potential for long-term growth within Nissan after one year

Why Join Us?

• Help improve INFINITI’s digital experience across its retailer network.
• Collaborate with retailers, vendors, agencies, and cross-functional teams.
• Build expertise in digital operations, website performance, and automotive retail.

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