Quality Assurance Analyst

Kelly® is hiring a Quality Assurance Analyst for an onsite, contract-to-hire opportunity. If you’re detail-oriented, organized, and enjoy identifying ways to improve processes, this role is a chance to support quality across operational teams.

Pay: Up to $16.00 per hour

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Alternative schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. may be available.

Work arrangement: Onsite only

Interview and training:Training lasts approximately 2–3 weeks.

What you’ll need

• High school diploma or equivalent
• At least one year of related experience in claims processing, customer service, auditing, training, analysis, or operations
• Microsoft Office skills
• Strong analytical, organizational, and communication skills
• Attention to detail and the ability to follow procedures and complete assigned tasks
• Healthcare or insurance industry experience preferred

What you’ll do

• Audit and review operational functions, including claims, membership, customer service, workflows, and documentation
• Document findings, errors, and potential fraud or abuse situations
• Provide feedback to operations and training teams to support quality improvements
• Compile quality data and prepare performance reports
• Identify process or training gaps and recommend improvements
• Assist with training documentation and the development of procedures

If your qualifications align with the role, Kelly may contact you about next steps. If this position isn’t the right fit, your profile may also help connect you with other opportunities through Kelly’s recruiting network.

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