Patient Care Connect Coordinator

Patient Care Connect Coordinator

Location: Los Angeles, CA

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. | Hybrid

Pay: $25 per hour

Position Summary

The Patient Account Coordinator supports patient access and care coordination for Orthopedics and other specialty services. This role manages high-volume appointment scheduling, patient registration, eligibility checks, and authorization support while serving as a key point of contact for patients and caregivers.

Working closely with providers, clinical teams, front-office staff, and other departments, the coordinator helps patients navigate the care process and supports efficient clinic operations. The ideal candidate is organized, service-oriented, comfortable using electronic health record systems, and able to communicate with compassion in a fast-paced environment.

Key Responsibilities

Patient Registration and Account Support

• Collect and verify patient demographic, insurance, and referral information for new and returning patients.
• Maintain accurate and complete patient records in the electronic medical record (EMR) system.
• Confirm insurance eligibility, coordinate authorization requests, and help identify appropriate financial assistance resources when needed.
• Respond to patient account questions and direct complex inquiries to the appropriate team.
• Use designated Care Connect functions and workflows to enter and update information accurately.

Scheduling and Care Coordination

• Schedule appointments promptly and in accordance with provider direction and patient needs.
• Coordinate consultations, laboratory services, diagnostic testing, and other appointments as needed.
• Communicate with patients, caregivers, providers, and internal or external departments to support timely care.
• Coordinate interdepartmental and inter-clinic consultation visits.
• Help resolve scheduling and access barriers, including connecting patients with translation services or financial assistance resources.

Patient Experience and Service

• Serve as a primary point of contact for patients and caregivers, taking ownership of their experience and helping them navigate the care process.
• Provide appointment information, directions, and general guidance about clinic procedures and available services.
• Assist patients with accessing and using the online patient portal.
• Provide only approved, non-clinical information about procedures, medications, and post-care instructions; refer clinical questions to the appropriate care team.
• Greet and assist patients courteously and professionally, and escort them to other departments when needed.
• Address concerns with compassion, kindness, honesty, and good judgment.

Teamwork and Clinic Operations

• Collaborate with clinical, front-office, and operations teams to support daily clinic workflows.
• Communicate openly and professionally with management and colleagues.
• Work independently while contributing to a collaborative team environment.
• Provide coverage for colleagues during absences as needed.
• Perform clerical and other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• One to two or more years of healthcare scheduling, patient access, or medical front-office experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong patient communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accurate documentation.

Preferred Qualifications

• Bilingual Spanish.
• Orthopedics or specialty-clinic experience.
• Experience in an academic medical center or USC/Keck environment.
• Familiarity with insurance verification, referrals, and authorization processes.
• Experience in a patient access center or patient navigation role.

Why Join the Team?

• Support access to care in a respected healthcare system and specialty-care environment.
• Work with a collaborative team supporting Orthopedics and other specialty services.
• Make a direct contribution to the patient experience and timely access to care.
• Build experience in healthcare operations and patient coordination.

Recruiter Screening Guide

Must-haves

• Healthcare or medical-office scheduling experience.
• High-volume patient scheduling or call-center experience.
• Strong customer service and patient communication skills.
• Experience using EMR/EHR systems.
• Ability to multitask in a fast-paced clinic environment.

Nice-to-haves

• Bilingual Spanish; highly preferred.
• Orthopedics or specialty-clinic experience.
• USC/Keck or academic medical-center experience.
• Insurance verification or referral knowledge.
• Patient access-center or patient-navigation experience.

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