Operations Manager

Operations Manager

Location: Full Remote – MUST reside in Southeast Michigan or Central Alabama

Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission.

Shift: 24/7 operational role

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why you should apply to be Operations Manager:

• Competitive base salary with commission opportunities, total expected annual compensation up to $130,000
• Comprehensive benefits package including medical, dental, and 401(k) with employer match
• Paid Time Off (PTO) and company-provided equipment (cellphone and computer)
• Opportunity to lead nationwide restoration projects with a reputable industry leader
• Company-paid travel for required training
• Remote work flexibility with support for continued professional growth

What’s a typical day as Operations Manager? You’ll be:

• Managing inbound emergency restoration work orders from nationwide clients and responding within five minutes
• Assigning and allocating work orders to Project Managers and subcontractor partners
• Coordinating restoration projects across all 50 states and maintaining daily communication with clients
• Ensuring Service Level Agreement (SLA) compliance and client satisfaction
• Monitoring project progress and ensuring timely completion of deliverables
• Developing job estimates, quotes, and proposals, and reviewing project documentation for accuracy
• Analyzing operational and financial data to support budgeting and forecasting
• Troubleshooting operational challenges and developing effective solutions
• Leading, coaching, and supporting Project Managers and subcontracted teams
• Maintaining accurate job records and operational documentation
• Ensuring quality standards, safety requirements, and company procedures are followed
• Collaborating with internal departments to improve operational performance
• Delivering exceptional customer service while managing multiple priorities

This job might be an outstanding fit if you:

• Have hands-on restoration field experience and can effectively lead teams
• Possess a minimum of 5 years of operations management and/or project management experience
• Hold a bachelor’s degree or equivalent combination of education and relevant experience
• Have experience in commercial restoration, residential restoration, or insurance claims management
• Are familiar with building systems and trades such as electrical, plumbing, HVAC, and general construction
• Demonstrate proficiency in both field operations and office environments
• Exhibit excellent written and verbal communication skills
• Excel in customer relationship management and problem-solving
• Possess strong analytical, organizational, and time management skills
• Are highly proficient with Microsoft Office Suite and web-based business applications
• Are self-motivated, comfortable working remotely, and thrive in environments with changing priorities
• Are willing to maintain an “always on” operational mindset outside of scheduled vacation

Preferred qualifications:

• Experience with Xactimate and XactAnalysis
• Knowledge of commercial restoration estimating and insurance claims processes
• IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications
• Additional IICRC certifications
• Experience coordinating subcontractors and nationwide restoration crews
• Familiarity with commercial emergency response operations

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