Monitory and Consumer Response Analyst

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Monitory and Consumer Response Analyst to work at a premier finance corporation in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: $30-36/hr

Hours: Monday-Friday 8:30am-5pm

This position is ONSITE in Torrance, CA must be able to commute to Torrance, CA

The Monitory and Consumer Response Analyst plays a key role in advancing client’s mission by efficiently managing Consumer Response System (CRS). This position is responsible for monitoring, processing, analyzing, and reporting on consumer complaints, and coordinating resolutions with stakeholders such as the Department of Justice, Better Business Bureau (BBB), state Attorneys General, and the Consumer Financial Protection Bureau (CFPB). The goal is to reduce consumer complaints and promote high standards in customer service and compliance.

Why you should apply to be a Monitory and Consumer Response Analyst :

• Join a leading finance corporation that prioritizes compliance and risk management in a dynamic environment.
• Work in a collaborative culture that values teamwork and professional growth.
• Opportunity to engage in special projects that enhance your skills and career trajectory.
• Benefit from a strong focus on employee development and support.

Key Responsibilities

• Maintain and continuously improve a systematic, data-driven approach to understanding, resolving, and preventing consumer complaints.
• Research, collect, and analyze consumer complaint data; provide actionable recommendations for service enhancements.
• Report consumer response status to AHFC Corporate and Field Offices; communicate findings and progress.
• Conduct root cause analysis on consumer complaints to inform strategic changes.
• Collaborate and build strong partnerships with Compliance, Risk, and other departments to interpret complaint data and implement improvements.
• Support the Compliance Management System by conducting data analysis, preparing reports, and providing recommendations for audits, executive meetings, and regulatory exams.
• Contribute to policy and procedure revisions related to the CRS.
• Provide guidance and technical support for monitoring consumer complaints.
• Oversee day-to-day management of the Consumer Complaint Infrastructure, including being the primary resource for the consumer complaint hotline, and logging and responding to BBB, executive, CFPB, social media, and internal requests.

Qualifications and Experience

• Bachelor’s degree in English, Journalism, Business Communications, or equivalent work experience.
• Minimum of five (5) years’ experience in the financial industry.
• Comprehensive knowledge of lending industry operations, from loan origination through servicing and collections.
• Proven strengths in analytical thinking, research, writing, and operational analysis.
• Strong attention to detail and ability to independently manage and prioritize multiple tasks and deadlines.
• Experience with project management, process mapping, and report generation.
• Familiarity with technical writing, mainframe and network systems, table maintenance, and systems testing.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!

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