Digital Enablement Specialist

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Digital Enablement Specialist to work at a premier industry leader in Houston, TX. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Pay Rate: $42.00 per hour (6-month Contract)

Shift: 8am-5pm, Monday-Friday

Why you should apply to be a Digital Enablement Specialist:

• Competitive pay rate at $42.00/hr.
• Hybrid work schedule: 3 days onsite, 2 days remote.
• Opportunity to work with a premier industry leader on a special project.
• Dynamic, collaborative environment with a focus on professional development.

What’s a typical day as Digital Enablement Specialist? You’ll be:

• Leading the end-to-end onboarding of customers to digital platforms, coordinating all activities from customer identification through setup, training, activation, and follow-up.
• Partnering closely with Sales and Customer Care teams to identify and prioritize customers for digital onboarding and coordinate outreach.
• Conducting customer demonstrations and training sessions, ensuring customers can effectively use digital tools and platforms.
• Responding to customer inquiries and resolving onboarding issues to ensure successful adoption.
• Applying strong project management skills to manage multiple onboarding activities, track milestones, and drive actions to completion.
• Maintaining accurate customer records and documentation throughout the onboarding process.
• Identifying trends, recurring questions, and barriers; sharing insights and opportunities for process improvement with stakeholders.
• Developing and updating training materials, job aids, and onboarding documentation.
• Monitoring customer engagement post-onboarding and providing further support or training as needed.
• Communicating onboarding progress, risks, and accomplishments to key stakeholders.

This job might be an outstanding fit if you:

• Have a Bachelor’s degree in Business Management, Supply Chain, Marketing, Communications, Project Management, or a related discipline, or equivalent relevant experience.
• Bring relevant experience in Customer Service, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, customer onboarding, or a related field.
• Possess strong project management and organizational skills, with the ability to manage multiple onboarding activities simultaneously.
• Demonstrate excellent customer-facing communication, presentation, facilitation, and training skills.
• Have the ability to translate technology, systems, and business processes into clear, customer-friendly information.
• Are highly competent in Microsoft Office tools, including Excel, PowerPoint, Outlook, and Teams.
• Can work independently, effectively manage priorities, and deliver results with limited supervision.
• Are fully proficient in English, both written and verbal.
• Salesforce experience is preferred.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Digital Enablement Specialist today!

10481406