Customer Support Specialist Wanted

Emerging DSO Customer Support Specialist

Location: Brea, CA

Pay: $25 per hour

Department: Customer Support

Job Summary

We are looking for a customer-focused DSO / Emerging DSO Customer Support Specialist to process orders, provide product support, and maintain strong customer relationships. This role also manages DSO group accounts and coordinates new account setup with third-party procurement platforms.

Key Responsibilities

• Assist customers by phone and email with product questions, technical support, and website navigation.
• Review, process, and release customer orders accurately.
• Create, maintain, and onboard DSO group accounts, including setup with Dentira, Coupa, and Method.
• Process returns, account updates, and customer database maintenance.
• Escalate complex technical issues to the appropriate teams.
• Communicate new customer information and large orders to sales representatives.
• Maintain product knowledge and support customer service improvements and system testing.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 5 years of corporate customer service or inside sales experience (retail experience does not qualify).
• Technical product support experience preferred.
• Proficiency in SAP and Microsoft Office.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask, work independently, and thrive in a fast-paced environment.

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