Customer Support Representative

Client Service Coordinator

Contract: 6 months, with potential to convert to full-time employment

Schedule: 40 hours per week; overtime may be needed

Hours: 8:30 a.m.–5:00 p.m. Central Time, with some flexibility

Contract work arrangement: 100% remote

If converted to full-time: Hybrid work is required at one of the listed locations.

Required location for hybrid work

Candidates must be able to work hybrid from one of these locations, and the preferred office location must be listed on their resume to be considered:

• Clayton, MO
• White Plains, NY
• New York City, NY
• Dallas, TX
• Madison, WI
• Wilmington, DE

About the role

Support a customer-facing team in delivering prompt, convenient, and professional service to assigned clients. You’ll help manage the order process and handle important administrative and follow-up tasks that keep client service running smoothly.

Responsibilities

• Assist the customer-facing team with client requests and service needs.
• Proactively manage the order process.
• Support back-end tasks such as invoicing, sending data requests, and following up with clients.
• Learn product information quickly and apply it to clients’ needs.
• Help ensure a professional, responsive client experience.

Qualifications

• At least one year of business-to-business (B2B) client or customer service experience is highly preferred.
• Strong analytical, organizational, and time-management skills.
• Ability to multitask and manage competing priorities.
• Quick to learn product information and apply it to client situations.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work hybrid from one of the listed locations if converted to full-time.

Resume not required

10450191