Customer Support & Inventory Control Specialist

Now Hiring: Customer Support & Inventory Control Specialist

Kelly Services | DePuy Synthes / Johnson & Johnson MedTech

Location: Apopka, FL 32703

Pay: $22.00 per hour

Schedule: Flexible scheduling between 7:00 AM – 7:00 PM, including on-call availability and weekends as needed

Benefits: Medical, Dental & Vision Insurance, Paid Time Off (PTO), and Paid Holidays

Join a Leader in the Medical Device Industry!

Kelly Services is seeking a Customer Support & Inventory Control Specialist to join our team supporting DePuy Synthes / Johnson & Johnson MedTech in Apopka, FL!

Are you detail-oriented, organized, and experienced in inventory management, logistics, or customer service? This is an excellent opportunity to work with a leading medical device company while supporting the critical operations that help healthcare professionals deliver exceptional patient care.

In this role, you’ll manage medical inventory, coordinate shipments, assist sales representatives, and ensure surgical equipment and supplies are accurately prepared and available when needed.

What You’ll Do

Inventory Management & Warehouse Operations

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Receive, inspect, organize, and track incoming inventory and medical supplies.

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Perform cycle counts, inventory audits, and reconciliations to maintain accurate records.

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Process inventory transfers, returns, and replenishment requests.

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Identify and resolve inventory discrepancies to maintain operational efficiency.

Customer Support & Sales Coordination

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Support Sales Consultants by preparing surgical instruments, implants, trays, and medical kits for procedures.

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Respond to customer inquiries and resolve service-related concerns professionally.

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Communicate inventory availability, order status, and shipment updates.

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Prioritize urgent requests while maintaining accuracy and customer satisfaction.

Shipping, Receiving & Logistics

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Pick, pack, stage, and ship medical equipment and inventory.

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Coordinate incoming and outgoing shipments with approved carriers.

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Prepare shipping documentation and update inventory systems.

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Track deliveries and assist with resolving shipping delays or discrepancies.

Medical Equipment & Quality Control

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Inspect returned surgical trays, kits, and instruments for accuracy and completeness.

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Identify missing, damaged, or expired inventory and report discrepancies.

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Follow established quality, safety, and documentation procedures.

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Maintain clean, organized, and compliant warehouse and storage areas.

What We’re Looking For

Required Qualifications

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High school diploma or GED required; college coursework or a degree preferred.

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3–4+ years of relevant experience in inventory control, warehouse operations, logistics, supply chain, customer service, or a related field. Equivalent education and experience may be considered.

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Strong computer skills, including Microsoft Office (Excel, Word, Outlook).

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Excellent organizational skills and attention to detail.

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Strong communication, customer service, and problem-solving abilities.

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Ability to multitask and work efficiently in a fast-paced environment.

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Flexibility to work varying schedules, including weekends and on-call shifts as needed.

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Ability to travel domestically up to 10%.

Preferred Qualifications

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Experience with inventory management systems, ERP software, or Warehouse Management Systems (WMS).

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Familiarity with SAP, Power BI, Move Medical, or similar platforms.

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Previous experience in medical devices, healthcare, manufacturing, distribution, or supply chain operations.

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Knowledge of Good Manufacturing Practices (GMP), GxP, or regulated quality environments.

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Experience supporting sales teams or managing medical equipment inventory.

Physical Requirements

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Ability to stand, walk, bend, and perform warehouse activities throughout the workday.

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Ability to lift and move inventory, shipping materials, medical trays, and equipment within company-approved weight limits.

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Ability to safely use material handling equipment as required.

Why Join Kelly?

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Competitive Pay: $22.00 per hour

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Great Benefits: Medical, Dental, Vision, PTO, and Paid Holidays

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Career Growth: Gain valuable experience with a global leader in medical technology.

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Meaningful Work: Support operations that help healthcare professionals provide quality patient care.

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Collaborative Environment: Work with a dedicated team focused on service, accuracy, and operational excellence.

Ready to Take the Next Step?

If you have experience in inventory control, warehouse operations, logistics, or customer support and are looking to grow your career in the medical device industry, we want to hear from you!

Apply today with Kelly Services and take the next step in your career with DePuy Synthes / Johnson & Johnson MedTech!

Work Location: 2860 Clarcona Road, Suites 5 & 6, Apopka, FL 32703

10477555