Customer Service Specialist

Customer Service Specialist

Location: Rochester, NY (Hybrid after training)

Schedule: Monday – Friday, 9:00am – 5:30pm

Pay Rate: $20.00 per hour

Are you ready to keep growing, learning, and evolving in your career? At Kelly®, we hear you – and we’re here for you! We’re looking for a Customer Service Specialist to join a premier pharmaceutical client in Rochester, NY. Take a closer look at this exciting opportunity:

Why you should apply:

• Long-term position offering stability and growth opportunities
• Supportive team culture valuing dedicated teamwork and collaboration
• Gain valuable experience in the pharmaceutical industry with a reputable client

What you’ll do:

• Manage complex order processing via email, telephone, and electronic systems
• Monitor open orders and resolve issues to ensure timely distribution
• Respond to standard customer inquiries, including product information, ordering, order status, cancellations, tracking, and billing

This job might be a great fit if you:

• Have a high school diploma and 2-3 years of customer service/order entry experience
• Understand the basics of customer service operations and possess strong communication skills
• Thrive in a team environment and are committed to contributing positively
• Pay attention to detail, have data entry skills, and are proficient in basic accounting and Excel
• Are self-motivated, proactive, and eager to learn and grow

What’s next?

If your qualifications are a match, we’ll reach out about next steps. Even if this role isn’t the perfect fit, joining our network means our recruiters will have access to your profile for future opportunities.

Helping you discover what’s next in your career is what we’re all about. Let’s get to work - apply today to become a Customer Service Specialist!

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