For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Specialist to work at a top eyewear manufacturer in Pittsfield, MA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation:
Why you should apply to be a Customer Service Specialist:
- Pathway to permanent hire: Contract-to-hire opportunity targeting full-time conversion in approximately 6 months.
- Predictable daytime schedule: Monday through Friday, 8:30 AM – 5:00 PM EST (no weekends!).
- Competitive pay: Earn $21.25/hour with potential for overtime.
- Skill development: Cross-train and gain valuable technical experience on industry-standard platforms (Salesforce, Optifacts).
- Collaborative environment: Work onsite with a dedicated, supportive team in an industry-leading optical manufacturing setting.
What’s a typical day as a Customer Service Specialist? You’ll be:
- Providing high-quality customer care by handling inbound and outbound phone calls, emails, and live chats.
- Entering accurate customer orders, processing rework requests, and troubleshooting job issues from start to finish.
- Investigating and solving complex customer concerns using analysis, resourcefulness, and individual judgment.
- Working with core operational systems, including Salesforce, Optifacts, and lab management software.
- Answering optical-related technical questions and actively expanding your product knowledge through assigned training.
- Managing customer order status updates, late lists, and generating routine operational reports.
- Maintaining a safe, organized workspace and adhering to all workplace safety guidelines.
This job might be an outstanding fit if you:
- Have prior experience delivering exceptional customer service in an office or call center environment.
- Demonstrate strong problem-solving skills and the ability to exercise sound, independent judgment.
- Are comfortable navigating multiple computer programs and learning new software (familiarity with Salesforce or Optifacts is a plus).
- Have strong written and verbal communication skills with high attention to detail.
- Are eager to cross-train across customer service functions and retain optical industry concepts.
- Are able to work 100% onsite in Pittsfield, MA, maintain prompt attendance, sit for the duration of the shift, and adhere to safety/PPE guidelines when entering lab areas.
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Specialist today!
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