Customer Project Manager

Customer Project Manager

Location: Remote

Pay Rate: $60 per hour

Contract Duration: One Year

Working Hours: Monday–Friday, Standard Business Hours

Opportunity Overview

You will lead clients through a predefined project management process from contract signing to post-implementation review. Key projects include installations, major upgrades, and legacy analyzer conversions in customer laboratories. While primarily remote, this role requires 20–30% overnight travel across the US.

Key Responsibilities

• Develop and manage project schedules, budgets, and forecasts to ensure successful outcomes.
• Apply project management best practices; support process improvements aligned with business objectives.
• Assist Project Leads in adhering to policies, meeting objectives, and delivering projects on time.
• Maintain and improve systems for tracking project schedules, budgets, and risk/contingency reporting.
• Identify and resolve project conflicts; act in the best interests of team members, stakeholders, and customers.
• Monitor project success metrics; report timeline and budget variances, and recommend contingency solutions.
• Facilitate effective communication between all parties; provide status updates and share knowledge.
• Present progress reports to leadership and drive continuous improvement and best practices.

Candidate Profile

We seek a motivated professional early in their project management career, eager to learn and contribute to high-complexity, high-impact projects. You demonstrate exceptional organizational, communication, and negotiation skills, with experience or interest in IT or diagnostic laboratory implementations. You want to grow into advanced project management roles or leadership positions.

Minimum Qualifications

• Bachelor’s degree in business or a related field.
• 3–5 years of project management or project support experience, with a proven ability to lead projects independently.

Preferred Qualifications

• Ability to travel up to 30% overnight within the US.
• Reside within 50 miles of a major US metropolitan airport.
• Legal work authorization for full-time US employment (no future visa sponsorship required).
• PMP or CAPM certification.
• Healthcare, laboratory, or diagnostics industry experience.
• Experience with LIS/middleware solutions.
• Strong leadership, negotiation, and communication skills.
• Advanced skills in common business software applications.
• Excellent time management and organizational abilities.
• Direct experience working with external customers.

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