CUSTOMER PRODUCT SUPPORT AGENT
- Columbus, IN, United States
Hybrid
$17.93 USD / hour
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Job details
- Pay
- $17.93 USD / hour
- Workplace
- Hybrid
- Apply by
- Posting language
- English
- Posted
Original job description
CUSTOMER PRODUCT SUPPORT AGENT
Pay: $17.93 per hour
Location: Columbus, Indiana
Work arrangement: Hybrid, approximately 60% onsite
Schedule: Standard business hours
Kelly is seeking a Customer Product Support Agent to support Digital Products and Services. This role assists customers, distributors, dealers, and end users worldwide with product questions, troubleshooting, account access, and issue resolution.
Responsibilities
- Provide professional support through email, Microsoft Teams, Zoom, and other approved channels.
- Troubleshoot issues with digital service tools and applications, document cases in Salesforce, and escalate complex issues to the appropriate teams.
- Support user registration, onboarding, and access-related requests.
- Collaborate with customer care, product, software, and technical teams to resolve issues.
- Participate in product testing and user acceptance testing.
- Review support trends and prepare weekly performance reports.
- Follow customer support procedures, service expectations, and company standards.
Products supported may include Guidanz, INSITE, PowerSpec, Client Specific Diagnostic System (CDS), Data Link Adapters, CSAR, and Marketplace Applications.
Key skills
- Customer service
- Technical troubleshooting
- Clear communication
- Problem solving
- Documentation
- Data analysis
- Cross-functional collaboration
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More about this job
Skills
- Troubleshooting
- Microsoft Teams
- Zoom
- Troubleshoot
- Salesforce
- Customer service
- Communication skills
- Problem solving
- Documentation
- Data analysis
- Collaboration