Customer Care Specialist

Company: Kelly Services

Position Title: Customer Care Specialist I

Type: Temp-to-Perm

Location: Remote (see state exceptions below)

Training Schedule: 8:00a-5:00p ET M-F

**Shifts will be determined during training – available shifts are:

8:30am to 5:00pm • 9:30am to 6:00pm • 10:00am to 7:00pm 11:00am to 8:00pm • 12:00pm to 9:00pm • 1:00pm to 10:00pm

Contact Center Customer Service Inbound/Outbound I – Customer Care Specialist I

About the Role

Kelly Services is seeking a dedicated Customer Care Specialist I to join our team supporting our global Client. As the voice of our organization and clients, you will deliver an exceptional customer experience - listening, problem-solving, and proactively addressing the needs of our customers.

Remote Work Notice

Remote candidates are welcome except those residing in: AK, AZ, CA, CO, D.C., HI, IL, NJ, NY, VT, WA, WY.

Job Purpose

• Provides front line, direct contact with customers when filing claims over the phone.
• Informs customers of the organization’s products and/or services.

Primary Job Accountabilities/Responsibilities

• Files claims by collecting pertinent information from customers.

Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by supervisor

Basic Qualifications Required – Experience, Skills, and Knowledge

• High School diploma or GED equivalent
• Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements:

• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products
• An acute attention to detail/accuracy and effective note taking/documenting skills
• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

Preferred Experience, Skills, and Knowledge

• Experience in similar customer service function or call center experience.
• Focus on Customers – Demonstrates professionalism when dealing with customers.
• Apply Functional Knowledge – Demonstrates an understanding of complex technical or functional information, products, and services.
• Demonstrate Resilience – Adjusts actions in response to shifting priorities and rapid change.
• Learn Continuously – Applies learning from past experiences and continuously seeks new information and asks questions.
• Demonstrates minimum typing speed of 35 words per minute.

Ready to make a difference? Apply today with Kelly Services and help us exceed our customers’ expectations!

10375900