Customer Account Specialist

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Account Specialist to work at a premier organization in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $26.00 per hour (1-year Contract)

Shift: 1st shift, Work shifts will be between the hours of 6:55am to 6:05pm (must be able to work any 8-hour shift within these times). OT is allowed but not mandatory.

What’s a typical day as Customer Account Specialist? You’ll be:

• Supporting delinquent customers across all products by identifying issues and taking action to resolve delinquent accounts while retaining customers
• Using telephone negotiating techniques to build and maintain company, customer, and dealer relationships
• Reviewing payment history and account information, updating or confirming debtor information
• Negotiating payment plan modifications in line with established policies and procedures
• Administering collection efforts within federal and state regulations and company policy
• Assisting with account resolutions for misapplied cash and referring problem accounts to supervisors

This job might be an outstanding fit if you:

• Have a minimum of 1 year of experience in customer service (must have)
• Are an excellent communicator, both verbal and written, who thrives on solving problems
• Can remain seated for long periods to perform telephone work in a call center environment
• Have the capacity to quickly change focus on work activities
• Possess a strong computer aptitude and are comfortable learning and applying new knowledge
• Are familiar with both mainframe and software applications
• Hold a Bachelor’s degree in business or a related discipline (preferred)
• Have knowledge of negotiation techniques (preferred)
• Are familiar with collections policies and procedures (preferred)
• Are eligible to work in the United States without visa sponsorship

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Account Specialist today!

10445247