Custome

Business Filings & Customer Support Specialist

This is a remote-friendly role with an online company. You’ll use digital tools to complete work and communicate with customers and coworkers. We’re looking for someone with at least 2 years of experience in customer service, administrative support, legal services, corporate filings, or a related field.

What you’ll do

• Prepare and submit business filings and forms to state agencies using company filing software and online agency tools.
• Request and retrieve business documents and records, following company procedures and written instructions.
• Track orders and deadlines in company systems, and use Microsoft Excel to help maintain accurate order information.
• Prepare or update filing-related documents using Microsoft Word.
• Communicate with clients, state offices, vendors, and coworkers by phone, email, Microsoft Teams, and other company tools.
• Help process Registered Agent mail, Virtual Office mail, and Service of Process (SOP) tasks using company systems and established procedures.
• Help train team members when needed.
• Protect confidential customer and company information.
• Perform other duties as assigned.

What you’ll bring

• Strong attention to detail and commitment to accuracy.
• Good organizational and time-management skills, including the ability to manage multiple tasks and deadlines.
• Professional written and verbal communication skills.
• Computer literacy and confidence learning new software, online tools, and company systems.
• Proficiency with Microsoft Teams, Word, and Excel.
• Ability to follow written instructions and procedures.
• Ability to work independently and collaboratively.
• Positive attitude, strong customer service skills, and dependable attendance.

Education & experience

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree preferred.
• At least 2 years of experience in customer service, administrative support, legal services, corporate filings, or a related field.

Resume not required

10457865