Client Account Coordinator – Plant CSR

Client Account Coordinator – Plant CSR

Pay Rate: $22 /Hr.| Start: ASAP | Temp-to- Hire

Schedule: M-F, 7AM-4PM Onsite

Interviews: On-site

About the Job

Manage customer orders and inquiries, support on-time delivery, and deliver a positive customer experience. This is an order-processing and customer relationship role, not a call center position. Customer contact is by phone and email, with volume that varies based on business needs.

Key Responsibilities

• Accurately enter and manage customer orders in the company’s order-processing system.
• Respond promptly and professionally to customer inquiries and requests from sales and service representatives.
• Keep customers informed about order updates, changes, and delays.
• Follow up with scheduling, production, and shipping teams to support on-time delivery.
• Coordinate filing, billing, purchase orders, and other customer needs with internal departments.
• Investigate billing concerns, research price differences, prepare credit memos for approval, quote special-part prices, and follow up on credit-hold orders.
• Follow up on past-due accounts and record quality complaints.
• Ensure credits follow the applicable quality complaint procedure.
• Create product masters with detailed specifications and maintain inventory for key customers, including purchasing replenishment goods as needed.
• Review customer-specific reports for accuracy and identify potential issues before orders are released to production.
• Help resolve customer issues and recommend process improvements that support quality, delivery, and customer satisfaction.

Required Qualifications

• At least 2 years of customer service experience</strong>; manufacturing experience preferred.
• Experience with an ERP or order-processing system, including order entry, quoting, or returns.
• Strong attention to detail.
• Knowledge of Microsoft Outlook, Word, and Excel</strong>; mid-to-advanced Excel experience preferred.
• High school diploma or GED.
• Strong communication, customer focus, adaptability, interpersonal, listening, and time-management skills.

Preferred Experience

• Ticketing-system experience.
• An associate degree in Business or a related field.

Why Kelly?

Weekly pay, quick onboarding, temp-to-hire potential, and strong industry support.

Apply now!

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