Client Account Coordinator – Customer Service Rep

Client Account Coordinator – Customer Service Representative

Pay: $23+ per hour, depending on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Type: Full-Time Temporary with possibility of permanent hire

Location: Anchorage, AK

Start: ASAP

***Oniste******

We are looking for a Client Account Coordinator / Customer Service Representative to join a busy healthcare-related branch supporting patients who need mobility equipment, including wheelchairs. This is a fast-paced, customer-focused role where you will help keep orders moving smoothly from the initial request through fulfillment.

The ideal candidate is organized, comfortable on the phone, computer-savvy, and able to provide excellent customer service even when working with patients or medical offices during stressful situations.

What You’ll Do

• Answer a high volume of inbound phone calls from patients, medical offices, hospitals, and other healthcare providers.
• Make outbound calls to patients, doctor’s offices, hospitals, and other contacts to obtain information and follow up on orders.
• Receive and process wheelchair and mobility equipment orders.
• Enter orders and customer information accurately into company systems.
• Verify insurance coverage, co-pays, deductibles, and other necessary information.
• Communicate insurance and financial information clearly to patients and medical offices.
• Coordinate fittings, equipment deliveries, and training appointments.
• Receive, process, and send a high volume of faxes, as many orders are received through fax.
• Follow up on missing documentation or information needed to complete orders.
• Coordinate with internal teams, medical offices, insurance providers, and patients to keep orders moving.
• Maintain accurate records and ensure information is entered correctly.
• Help resolve customer concerns and keep the order process organized from start to finish.

What We’re Looking For

• Excellent customer service and communication skills.
• Strong phone skills and comfort handling a high volume of calls.
• Strong computer skills and ability to learn new systems quickly.
• Highly organized with excellent attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional and compassionate communication style.
• Ability to remain calm and patient when working with individuals who may be experiencing stressful or difficult circumstances.
• Strong follow-through and problem-solving skills.
• Healthcare, medical office, DME, insurance, or related experience is highly preferred but not required.
• Experience working with insurance verification, authorizations, medical orders, or healthcare documentation is a plus.

Why This Role?

This is a great opportunity for someone who enjoys customer service, problem-solving, and helping people while working in a healthcare environment. You’ll play an important role in making sure patients, medical providers, insurance information, and equipment orders are all coordinated efficiently.

Full-time Monday–Friday schedule | 8:00 AM–5:00 PM | $23+ per hour | Temporary with possibility of permanent hire

#CB #P1 #P2

10389463