Call Center Representative

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative to work at Classic Optical, an EssilorLuxottica company, in Youngstown, OH. With us, it’s all about finding the job that’s just right.

Pay Rate: $17.00 per hour

Contract: 8 weeks

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of $17.00 per hour
• Convenient daytime work schedule: Monday through Friday, 9:00 AM – 5:30 PM (no weekends!)
• Opportunity to gain valuable experience with an industry leader in vision care
• Supportive, collaborative team environment where your frontline efforts directly impact provider and patient care

What’s a typical day as a Customer Service Representative? You’ll be:

• Serving as the frontline point of contact to assist optical office providers with their inquiries and requests
• Responding promptly and professionally to provider communications via phone, email, and fax to ensure total provider satisfaction
• Accurately entering vision prescription orders into the ordering system
• Researching and investigating existing vision orders to resolve questions or issues in a timely manner

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (GED)
• Possess 4+ years of customer service experience
• Are proficient in computer navigation across multiple websites, screens, and systems
• Demonstrate strong problem-solving, active listening, and empathetic communication skills to resolve provider concerns
• Have excellent time management and communication skills (experience with Microsoft Office products is a plus)

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

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