Account Concierge

Account Concierge

Build your career with an industry leader in beauty. Kelly is seeking a customer-focused Account Concierge to support sales representatives and medical accounts with responsive, white-glove service. In this remote-based role, you’ll help keep orders, customer requests, and cross-functional projects moving smoothly while contributing to a growing business.

• Pay: $22.64 per hour
• Location: Clearwater, Florida
• Opportunity: Contract, with an extension likely through March 31, 2027
• Work arrangement: Remote-based

What you’ll do

• Provide concierge-level support to sales representatives and medical accounts by answering calls, monitoring support tickets, processing orders, and coordinating related marketing programs.
• Maintain up-to-date knowledge of products, services, and frequently asked questions.
• Process sales orders accurately and on time; coordinate with warehouses and shipping partners, including UPS and freight forwarders.
• Work with internal teams - including production, marketing, accounting, and IT - and external accounts, consumers, and vendors to resolve open items.
• Keep internal clients informed about order and project status.
• Use department systems and tracking tools while following established processes, procedures, and timelines.
• Create, update, and maintain standard operating procedures (SOPs), reports, status updates, meeting minutes, agendas, and other records.
• Fulfill and ship internal orders and marketing requests as needed, and follow established procedures for product and sales-material returns.
• Prioritize calls, tickets, orders, and office requests - independently and as part of the Concierge Team.
• Recommend ways to improve the efficiency and effectiveness of department operations.
• Support additional office, department, and company initiatives as needed.

What you’ll bring

• A four-year college degree is strongly preferred.
• Three to four years of experience in an aesthetic physician’s office or a corporate business environment is preferred.
• Proficiency with Google Workspace (G Suite) and/or Microsoft Office.
• Excellent organization, communication, and attention to detail.
• The ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong analytical, teamwork, and relationship-building skills.
• A flexible, diplomatic approach and the ability to work effectively with multiple stakeholders.
• The ability to adapt to a growing business, work under pressure, and work overtime or extended hours when needed.

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