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2027 Process Support Engineer, New College Grad - Bachelor's (Multiple Locations))
Applied Materials
Boise, ID · Austin, TX · Hillsboro, OR · Boise · Austin · Hillsboro
Your journey with Applied begins in the Process Support Engineer Development Program, where you will experience blended learning, expanded networking opportunities, and rotations across key…
Added just now
PC
Office Supervisor
Pacific Clinics
Upland, CA
- $25.08 to $27.41 USD / hour
…submission gained over more than one (1) year of administrative support and customer service, and revenue management experience Two (2) years of experience in staff supervision,…
Added 1 min ago
Senior Solution Engineer
Snowflake
Remote, United States
…sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close…
Added 1 min ago
CO
Food Service Worker - Nutrition Services
County of Riverside
Moreno Valley, CA
- $18.69 to $23.54 USD / hour
…region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside…
Added 1 min ago
CO
Temporary Real Property Coordinator
County of Riverside
Riverside, CA
- $21.36 to $31.77 USD / hour
The County of Riverside Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Real Property Coordinator for the Facilities Management Department. This is a full time…
Added 1 min ago
CO
Registered Nurse II/III MC/CHC (Full-Time & Per Diem) - RUHS Arlington Campus (All Units)
County of Riverside
Riverside, CA
- $45.75 to $80.24 USD / hour
- Full-time
…region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside…
Added 1 min ago
CO
Temporary Office Assistant II/III Pool
County of Riverside
Riverside County, CA
- $18.69 to $19.21 USD / hour
The County of Riverside Temporary Assignment Program is seeking skilled and motivated individuals to serve as Temporary Office Assistants II/III in various departments. This is an excellent…
Added 1 min ago
Home Health RN Branch Director
CenterWell
Albuquerque, NM
…efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people…
Added 1 min ago
Senior Systems Engineer - Wireless & Wired Networking (Remote)
The Home Depot
Remote, United States
…role focuses on the design, implementation, maintenance, and support of wireless and wired network infrastructure across Supply Chain environments, including warehouses and distribution…
Added 2 mins ago
Senior Analyst, Marketing Technology
The Home Depot
Atlanta, GA
20% Partnership - Partner with Marketing Technology product management, Brand Marketing account services, creative, program management office (PMO), and other cross functional partners to…
Added 2 mins ago
Assistant Store Manager - Specialty
The Home Depot
Franklin, WI
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 2 mins ago
Pro Inside Sales Representative
The Home Depot
Atlanta, GA
…strategy to profitably grow sales for assigned accounts to support the organization's goals and increases the company's market share. This role is responsible for managing the full sales…
Added 2 mins ago
District Services Manager (Toms River, NJ)
The Home Depot
Toms River, NJ
60% - Service Provider Management and Compliance - Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance, ensure compliance,…
Added 2 mins ago
Senior Business Analyst - Merchandising Product Enablement
The Home Depot
Atlanta, GA
Project/Initiative Management--Partners with senior and department management and cross-functional teams in determining and defining business need/requirements; project plans, risk…
Added 2 mins ago
Media Manager
The Home Depot
Atlanta, GA
10% Budget Management - Budget management and stewardship of omni-channel investments
Added 2 mins ago
Senior Analyst, Assortment Planning
The Home Depot
Atlanta, GA
…insights, project leadership, and assortment planning expertise to support category decisions. This role is responsible for leading category business reviews, including Rapid Business…
Added 2 mins ago
Associate Media Manager
The Home Depot
Atlanta, GA
40% Channel Management - Support omni-channel planning, buying/activating and reporting for all programs and campaigns with autonomy, ensuring larger strategy is implemented as part of each…
Added 3 mins ago
EM
Clinical Manager, Interventional Cardiology
Experiant Medical Staffing, LLC
Marquette, MI
- $69,000 to $93,000 USD / year
Employee Assistance Program – mental, physical, and financial wellness assistance
Added 4 mins ago
UG
Licensed Practical Nurse- Home Health
UnitedHealth Group
Titusville, FL
- $49,151 to $73,726 USD / year
…most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the…
Added 4 mins ago
Research Coordinator 2 -- Department of Medicine, Division of Hematology & Oncology
University of Washington
Seattle, WA
Reporting to the Johnsen Lab Research Manager, the Research Coordinator 2 will support clinical study coordinator and central laboratory needs for clinical and translational hematology…
Added 4 mins ago
GD
Patient Coordinator
GARCIA DENTAL LLC
Clifton, NJ
- $20 to $22 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 4 mins ago
JH
Dentist – DDS / DMD
Jasmin Henville DMD – Lisbon PC
Mansfield, CT
- $230,000 to $330,000 USD / year
…licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support…
Added 4 mins ago
AD
Dental Office Manager
ASPEN DENTAL ASSOCIATES OF NEPA, PLLC
Quakertown, PA
- $50,000 to $55,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 4 mins ago
MD
Dental Office Manager
MN DENTISTRY, P.C.
Oak Park Heights, MN
- $60,000 to $65,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 4 mins ago
TN
Dental Lab Technician - Part-Time
TK Nguyen Dental Corporation
Chico, CA
- $25 to $31 USD / hour
- Part-time
…licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support…

KELLEY CREATE

IT vCIO

Medford, OR, United States

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Job details

Posting language: English

Original job description

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry. The purpose of the Virtual Chief Information Officer (vCIO) is to position our program, products, and service offerings to align with our client’s technology and business strategies to help ensure client satisfaction and retention. This is achieved by engaging at the strategic level, cultivating relationships, and engagement from pre-sales to post-sales account management. It is the responsibility of the vCIO to serve as the client’s primary point of contact for all questions or concerns, route items to the appropriate teams, and follow up to ensure an exceptional experience was provided. The vCIO is a knowledgeable technology advisor who possesses strong business acumen, customer service skills, and strategic thinking. The vCIO will conduct regular business reviews with clients and develop their strategic technology plans and technology budget. The vCIO will participate in pre-sales validation for new opportunities, where upon engagement will oversee onboarding and function as the assigned vCIO for the length of the client relationship. As the vCIO you will learn and understand our client’s industry-specific IT requirements and technology needs.

Essential Functions of the Job:

Develop and maintain a trusting professional relationship with each assigned client.
Schedule, prepare, and lead the Strategic Technology Planning (STP) process for all assigned clients.
Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals.
Engage with client at a strategic level to align technology to business objectives and goals.
Develop technology roadmaps and budgets.
Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients.
Review project proposals in collaboration with Professional Services team.
Respond to and resolve issues and escalations with patience, respect, and professionalism.
Liaison between client and internal teams.
Engage with the SSDEs (Sr. Service Desk Engineers) at their branch to discuss proactive systems architecture needs and expected changes, quarterly (post STP) reviews of any changes the vCIO foresees in the environment for the next 6 months, and recommendations the SSDE has for the vCIO to discuss with the client.

Other Duties and Responsibilities of the Job:

Represent technology in client internal meetings and planning sessions where appropriate.
Conduct pre-sales discovery and validation for qualified potential new clients.
Manage the relationship during onboarding of assigned new clients.
Provide client with product and/or service quotes in a timely manner.
Ongoing development of IT and industry knowledge.
Provide education to technical teams specific to client business and technology strategies.
Advise on solutions to minimize risks and support client business objectives.
Help to minimize and eliminate delays and when applicable, proactively step in to help projects stay on time.
Review service trends analysis for assigned clients and identify opportunities to optimize services.

Skills and Abilities:

Successful customer service and/or sales experience
Ability and desire to provide exceptional customer service
Ability to easily establish and maintain rapport with individuals at various levels of an organization
Ability to achieve “Trusted Advisor” status with business decision makers
Driven and focused on obtaining results "No excuses" attitude
Self-motivated with the ability to work in a fast-moving environment with little to no supervision
Excellent grammar and writing skills with experience in preparing written communications
Excellent verbal communication skills with the ability to explain things simply and clearly
Ability to communicate in a positive, effective, and efficient manner
Ability to act with a sense of urgency while paying attention to detail
Ability to multi-task effectively and thrive in a fast-paced environment
Ability to work independently and as part of a team
Ability to prepare, organize and present information to groups of people
Ability to work afterhours and respond to on-call support team
Familiarity with LAN/WAN design and troubleshooting
Familiarity with Windows operating systems: Windows (7,8,10) Window Server (2012, 2016 etc.)
Proficient with Microsoft Office Applications including Visio

Key Performance Indicators (KPI’s):

Key Behavioral Standards
Meeting onboarding and scoping timelines
Direct client feedback on engagement and value

Experience Requirements:

Minimum of five years’ experience in an IT support or consulting role
Minimum of five years’ experience with O365, Windows Servers and supporting technologies.
Minimum of five years’ experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of five years’ experience providing excellent exceptional service directly to end users

Education/Certification Requirements:

A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, CISSP are preferred
Possesses reliable transportation

Physical Requirements Essential to Perform the Duties of the Job:

Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
Frequently operates a motor vehicle while traveling to client site
Frequently exposed to outside elements when traveling to client site
Frequently sits and/or stands for long periods of time
Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
Frequently works in a well-lit, tempered room
Frequently views the computer to perform duties
Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds

Competitive Benefits Package Include:

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Vacation
Paid Holidays
Ongoing training opportunities

Equal Opportunity Employer:

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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More about this job

Skills

Sales
Regulatory compliance
Onboarding
Customer service
Communication skills
Attention to detail
Work independently
LAN
WAN
Troubleshooting
Microsoft Windows
Microsoft Office
Microsoft Visio
Microsoft 365
CCNA
CISSP
Documentation
Research

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