Jobs in the United States

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Added just now
Engineer II, Software Engineering
Red River
Remote, United States
The Test Engineering Lead works closely with Systems Engineering, Software Development, Hardware Engineering, Production, Quality Assurance, and Program Management to coordinate testing…
Added just now
Operations Engineer, Starship Production (Starbase)
SpaceX
Starbase, TX · Brownsville, TX
Regularly present findings, improvement opportunities, and project execution to program leadership
Added 1 min ago
Marketing Program Manager
Marmon Foodservice Technologies, Inc.
Carol Stream, IL
Strong project, program, or marketing management experience
Added 1 min ago
Instructional Designer
System One
Bellview, FL
Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance – Advanced analysis
Added 2 mins ago
CPW Native Aquatic Species Biologist- Greenback Cutthroat Trout Conservation (WM III) - Fort Collins
State of Colorado
Fort Collins, CO
…populations and habitats. This position will serve as the dedicated lead for on-the-ground conservation efforts, including serving as CPW’s lead field representative for the Poudre…
Added 4 mins ago
GENERAL MANAGER - A&G
Twenty Four Seven Hotels
Palm Desert, CA
…service, revenue optimization, sales leadership, financial management, associate development, and asset protection. You will lead the hotel in delivering an exceptional extended-stay…
Added 4 mins ago
MS
Program Manager I - Medical Scientist Training Program
Mount Sinai Health Systems
New York, NY
- $64,526.72 to $105,000 USD / year
DescriptionThe MSTP Program Manager provides high-level program management for the Medical Scientist Training Program (MSTP), Mount Sinai’s MD-PhD program, with primary responsibility for…
Added 5 mins ago
Senior Manager, Strategic Project Management
Datasite LLC
Remote, United States
Strong command of project and program management methodologies (waterfall, agile, and hybrid) and tools, along with strong financial, analytical, and business acumen.
Added 6 mins ago
eDiscovery Project Manager
Charles Schwab Inc.
Westlake, TX
Your project management, analytical thinking, and decision making will help the team evaluate risks, coordinate competing priorities, and responsibly apply analytics and AI-enabled review…
Added 9 mins ago
Program Business Partner (HR)
Kidango
Fremont, CA
Reporting to the Chief People Officer (CPO), the Program Business Partner (HR) serves as a key integrator of Kidango’s HR strategy, programs, and priorities. Working collaboratively across…
Added 10 mins ago
Medicaid Enterprise Testing Project Manager/Lead
NTT DATA Services
Springfield, IL
NTT DATA is seeking an experienced PMO Medicaid Enterprise Testing Lead Project Manager to support the Illinois Medicaid Enterprise System (MES) Planning and Advisory initiative. This…
Added 14 mins ago
Senior Professional, Project Management
WSP
Portland, OR
Collaborate with business development, project management, and proposal teams to support pursuit strategies, identify qualified teaming partners, and strengthen client-facing inclusion…
Added 15 mins ago
TS
HVAC Service Manager
Thermacon Service Company
Beaumont, TX
- $75,000 to $95,000 USD / year
Strong organizational and project management skills
Added 15 mins ago
PS
Plumbing Install Technician
Plumbing Solutions of Idaho
Meridian, ID
- $65,000 to $135,000 USD / year
Enrollment in a plumbing apprenticeship program
Added 15 mins ago
Q-
HVAC Service Manager
QuesTec - St. Louis
Chesterfield, MO
- $104,000 to $114,000 USD / year
As an HVAC Service Manager, you will lead and develop a team of HVAC Service Technicians while ensuring staffing levels, training needs, productivity goals, and operational objectives are…
Added 15 mins ago
Q-
HVAC Project Supervisor
QuesTec - St. Louis
Chesterfield, MO
- $40 to $50 USD / hour
…technical expertise, and customer-focused mindset as our HVAC Project Supervisor, complete our mobile-friendly application today. It's fast, straightforward, and could lead to an…
Added 15 mins ago
Senior Director, Drug Substance Development
Altimmune
Morristown, NJ
…manufacturing within Altimmune's CMC organization. The role will lead phase-appropriate development, scale-up, technology transfer, manufacturing, control strategy, validation readiness,…
Added 15 mins ago
Team Leader: HVAC Residential Service Tech
Mark Carpenter Plumbing
Clovis, NM
offers a fast track program into management for the right person.
Added 15 mins ago
RL
Director of Growth and Strategic Partnerships
Report Local
United States
- $140,000 to $147,000 USD / year
Secure and lead introductory and cultivation meetings, bringing in the CDO, CEO, program leaders, and others at strategic points.
Added 15 mins ago
Hotel General Manager
By the Sea Resorts
Panama City Beach, FL
Direct hands-on management of the engineering/maintenance department: preventive maintenance program, work-order discipline, life-safety compliance, and internal physical product…
Added 15 mins ago
PP
Project Manager
Patriot Pools
Franklin, TN
- $80,000 to $90,000 USD / year
We are looking for a Project Manager to help lead the successful execution of our residential pool projects. This is an opportunity for an organized, accountable construction professional…
Added 15 mins ago
PS
Lead Carpenter
Pat Scales Remodeling
Delaware, OH
- $30 to $40 USD / hour
We're looking for an experienced Lead Carpenter who takes pride in quality craftsmanship, enjoys leading by example, and is committed to delivering an exceptional remodeling experience.…
Added 15 mins ago
S
Physical Security Lead
Sierra
San Francisco, CA
- $75 to $90 USD / hour
- As Sierra's first Physical Security Lead, you will build and own our global physical security program from the ground up, protecting our people, offices, events, and information as we…
Added 15 mins ago
Senior Consultant
Tru Treasury
United States
The Senior Consultant owns engagement workstreams from discovery through delivery. You will lead client-facing analysis, build the deliverables that drive the recommendation, and partner…
Added 23 mins ago
Specialist, Pre-Apprenticeship
Foundation for California Community Colleges
Remote, United States
…work-based learning initiatives. This position applies strong project management, coordination, and facilitation skills to ensure high-quality delivery of programs and technical assistance…

KELLEY CREATE

IT vCIO

Medford, OR, United States

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Job details

Posting language: English

Original job description

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry. The purpose of the Virtual Chief Information Officer (vCIO) is to position our program, products, and service offerings to align with our client’s technology and business strategies to help ensure client satisfaction and retention. This is achieved by engaging at the strategic level, cultivating relationships, and engagement from pre-sales to post-sales account management. It is the responsibility of the vCIO to serve as the client’s primary point of contact for all questions or concerns, route items to the appropriate teams, and follow up to ensure an exceptional experience was provided. The vCIO is a knowledgeable technology advisor who possesses strong business acumen, customer service skills, and strategic thinking. The vCIO will conduct regular business reviews with clients and develop their strategic technology plans and technology budget. The vCIO will participate in pre-sales validation for new opportunities, where upon engagement will oversee onboarding and function as the assigned vCIO for the length of the client relationship. As the vCIO you will learn and understand our client’s industry-specific IT requirements and technology needs.

Essential Functions of the Job:

Develop and maintain a trusting professional relationship with each assigned client.
Schedule, prepare, and lead the Strategic Technology Planning (STP) process for all assigned clients.
Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals.
Engage with client at a strategic level to align technology to business objectives and goals.
Develop technology roadmaps and budgets.
Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients.
Review project proposals in collaboration with Professional Services team.
Respond to and resolve issues and escalations with patience, respect, and professionalism.
Liaison between client and internal teams.
Engage with the SSDEs (Sr. Service Desk Engineers) at their branch to discuss proactive systems architecture needs and expected changes, quarterly (post STP) reviews of any changes the vCIO foresees in the environment for the next 6 months, and recommendations the SSDE has for the vCIO to discuss with the client.

Other Duties and Responsibilities of the Job:

Represent technology in client internal meetings and planning sessions where appropriate.
Conduct pre-sales discovery and validation for qualified potential new clients.
Manage the relationship during onboarding of assigned new clients.
Provide client with product and/or service quotes in a timely manner.
Ongoing development of IT and industry knowledge.
Provide education to technical teams specific to client business and technology strategies.
Advise on solutions to minimize risks and support client business objectives.
Help to minimize and eliminate delays and when applicable, proactively step in to help projects stay on time.
Review service trends analysis for assigned clients and identify opportunities to optimize services.

Skills and Abilities:

Successful customer service and/or sales experience
Ability and desire to provide exceptional customer service
Ability to easily establish and maintain rapport with individuals at various levels of an organization
Ability to achieve “Trusted Advisor” status with business decision makers
Driven and focused on obtaining results "No excuses" attitude
Self-motivated with the ability to work in a fast-moving environment with little to no supervision
Excellent grammar and writing skills with experience in preparing written communications
Excellent verbal communication skills with the ability to explain things simply and clearly
Ability to communicate in a positive, effective, and efficient manner
Ability to act with a sense of urgency while paying attention to detail
Ability to multi-task effectively and thrive in a fast-paced environment
Ability to work independently and as part of a team
Ability to prepare, organize and present information to groups of people
Ability to work afterhours and respond to on-call support team
Familiarity with LAN/WAN design and troubleshooting
Familiarity with Windows operating systems: Windows (7,8,10) Window Server (2012, 2016 etc.)
Proficient with Microsoft Office Applications including Visio

Key Performance Indicators (KPI’s):

Key Behavioral Standards
Meeting onboarding and scoping timelines
Direct client feedback on engagement and value

Experience Requirements:

Minimum of five years’ experience in an IT support or consulting role
Minimum of five years’ experience with O365, Windows Servers and supporting technologies.
Minimum of five years’ experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of five years’ experience providing excellent exceptional service directly to end users

Education/Certification Requirements:

A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, CISSP are preferred
Possesses reliable transportation

Physical Requirements Essential to Perform the Duties of the Job:

Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
Frequently operates a motor vehicle while traveling to client site
Frequently exposed to outside elements when traveling to client site
Frequently sits and/or stands for long periods of time
Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
Frequently works in a well-lit, tempered room
Frequently views the computer to perform duties
Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds

Competitive Benefits Package Include:

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Vacation
Paid Holidays
Ongoing training opportunities

Equal Opportunity Employer:

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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More about this job

Skills

Sales
Regulatory compliance
Onboarding
Customer service
Communication skills
Attention to detail
Work independently
LAN
WAN
Troubleshooting
Microsoft Windows
Microsoft Office
Microsoft Visio
Microsoft 365
CCNA
CISSP
Documentation
Research

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