Jobs in the United States

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Added 19 mins ago
AW
Donor System Analyst
ANDREW WOMMACK MINISTRIES INC
Woodland Park, CO
- $24.04 to $27.88 USD / hour
The Donor System Analyst is an excellent communicator, personable, and able to work independently as well as collaboratively within a team. This role takes ownership of assigned tasks and…
Added 24 mins ago
Strategy & Insights Analyst
Becton, Dickinson and Company
United States
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
Added 24 mins ago
Junior Network Administrator, Analyst, Tewksbury, MA ONSITE
RTX
United States
Raytheon Digital Technology Classified Infrastructure Services
Added 29 mins ago
Assistant Buyer, Kitchen
The Kroger Co.
Portland, OR
Assist the buyer and corporate pricing analyst with competitive price checks for the enterprise and maintain pricing strategy database
Added 30 mins ago
Data Analyst
Atmos Energy Corporation
TX
6. Stays abreast of emerging and evolving data tools and technology.
Added 31 mins ago
TH
Programmer Analyst 3 - Senior Oracle E-Business Suite Developer
TOMORROW HIRE
Richmond, VA
- $69 to $89 USD / hour
Job Title: Programmer Analyst 3 – Senior Oracle E-Business Suite Developer
Added 31 mins ago
Senior Media Strategist, Tech PR
SourceCode Communications
NY · New York, NY
…communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and…
Added 32 mins ago
Senior Account Executive, Enterprise Tech PR
SourceCode Communications
NY · New York, NY
…communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and…
Added 35 mins ago
CO
Elections Analyst 1
Commonwealth of Pennsylvania
Harrisburg, PA
- $53,008 to $80,646 USD / year
Join the Department of State as an Elections Analyst 1 and help support election operations across Pennsylvania. In this role, you will work with county election offices, assist users with…
Added 46 mins ago
Clinical Validation Audit Quality Manager
EXL Talent Acquisition Team
United States
…performance, while collaborating cross-functionally to support program…
Added 48 mins ago
DATA ANALYST
State of Illinois
Springfield, IL
The Data Analyst supports the Illinois Community College Board’s decision-making by collecting, analyzing, validating, and reporting data related to education, workforce, grant, and other…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Augusta, ME
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
IT SPECIALIST (INFOSEC)
United States Fleet Forces Command
Wahiawa, HI
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Honolulu, HI
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 1 hour ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
3 to 5 years' experience as a product manager, product owner, business analyst, or similar role within an e-commerce, digital customer experience, customer service technology, or contact…
Added 1 hour ago
Senior Programmer
Xinnovit
Rancho Cordova, CA
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Added 1 hour ago
Security Analyst (XIN001_JB7T)
Xinnovit
Chicago, IL
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Added 1 hour ago
Senior Financial Analyst
Boston Medical Center
Boston, MA
…are leaders in their fields with the most advanced medical technology at their fingertips and a highly–skilled nursing and professional staff working with them side-by-side. No matter who…
Added 1 hour ago
Business Analyst
VTS3 Corp.
Trenton, NJ
We are looking for a Technical Business Analyst Consultant to work in Trenton, NJ.
Added 1 hour ago
Systems Analyst
Wake County Public Schools
Raleigh, NC
The Systems Analyst – Program Management provides database management, analytics, application support, process improvement, and reporting services to support Wake County Public School…
Added 1 hour ago
IT Systems Analyst & Operations Engineer
Workila
Washington, DC
Provide input on an IT support program and plan that outlines long-term goals for the technology operations roadmap.
Added 1 hour ago
V-
Legal Document Analyst
Veredus - DC
Falls Church, VA
- $20 USD / hour
The candidate will be supporting the ICP (Information Catalog Program)which serves as the eDiscovery unit for the client, General Counsel, Office of the Inspector General, Postal Inspection…
Added 1 hour ago
NOC Analyst
Veredus - DC
Ashburn, VA
…That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a…
Added 1 hour ago
Business Analyst with SalesForce
Veredus - DC
Washington, DC
…to add fuctionality to Salesforce CRM. The BA will help the technology team define and document stakeholer business fuctions and…
Added 1 hour ago
SDLC Business Analyst
Veredus - DC
Arlington, VA
A startup in Arlington, VA (1 block from the metro) is looking for an SDLC Business Analyst. This is a full-time permanent opportunity for someone that wants to get in on the ground floor…

Keller Postman

Quality Assurance Analyst

Lake Mary, FL, United States

$25 to $27 USD / hour

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Job details

Pay: $25 to $27 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Quality Assurance (QA) Analyst

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose: The Quality Assurance (QA) Analyst is responsible for developing, implementing, and overseeing a complete Quality Assurance program that safeguards the quality of our services. The QA Analyst should foster a culture in which all employees become actively engaged in delivering exceptional service to our clients. The QA Analyst will participate in formulating and establishing organizational policies and operating procedures for Case Management teams.

The Quality Assurance Analyst evaluates client interactions and case management activities to support accurate, consistent, and professional service at Keller Postman. This role identifies performance gaps, provides actionable feedback, and helps ensure employees follow Firm procedures, protect client information, and communicate effectively.

The analyst works with QA leadership, Team Leads, and Training to strengthen employee performance and improve the client experience.

This is a In-Person, full-time position paid hourly with hourly compensation, depending on experience, between $25.00/hour to $27.00/hour, plus a year-end discretionary bonus and benefits.

Essential Functions:

Develop and participate in the design of call monitoring procedures and quality standards.
Consistently monitor inbound and outbound calls, emails, and text messages to assess the demeanor, technical accuracy, and overall customer service skills of multiple teams.
Utilize data management system to compile and track performance at team and individual levels.
Identify training needs and take action to ensure company-wide compliance.
Prepare and analyze quality reports with actionable data for management review.
Pursue continuing education on new solutions, technology, and skills.
Other duties that may be assigned to meet business needs.

The analyst works with QA leadership, Team Leads, and Training to strengthen employee performance and improve the client experience.

Success in this role includes meeting audit volume expectations, maintaining scoring accuracy and calibration alignment, delivering timely and actionable feedback, and identifying opportunities to improve service quality and process consistency.

Key Responsibilities

Conduct quality evaluations: Review recorded calls, emails, SMS messages, case notes, and related activities using the Firm’s Case Management Quality Scorecard and established evaluation guidelines.
Assess accuracy and completeness: Verify that employees provide accurate information, follow applicable workflows, complete required actions, and document interactions clearly.
Evaluate client service: Assess communication, empathy, professionalism, resolution, and explanations of next steps.
Meet audit expectations: Complete a minimum of 50 scorecards per full workweek, generally 10 per day, while maintaining accurate and thorough evaluations.
Document findings: Provide clear, objective feedback supported by specific examples and applicable procedures.
Participate in calibration: Review sample interactions with QA colleagues and operational leaders to promote consistent scoring and interpretation of evaluation standards.
Identify performance trends: Track recurring errors, process gaps, and opportunities for additional training or coaching.
Support coaching and development: Explain evaluation findings and recommend practical actions employees can take to improve.
Escalate significant concerns: Promptly report critical errors, potential privacy issues, inappropriate conduct, or other findings requiring leadership review.
Stay current on procedures: Apply updates to Firm policies, project requirements, systems, and QA guidelines.

Required Skills and Abilities:

Strong attention to detail and the ability to evaluate work objectively against established standards.
Clear written and verbal communication skills, including the ability to deliver constructive feedback.
Strong organizational and time management skills.
Ability to recognize trends, investigate discrepancies, and explain findings clearly.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to handle sensitive client and Firm information with discretion.
Experience in a legal services environment or with case management systems is preferred.

Education/Experience:

Education equivalent to high school diploma or GED.
Experience in quality assurance, client services, or a contact center environment

Certificates/Licenses Required:

Language Ability:

Must be able to read, write, and speak fluent English.
Bilingual is preferred but not required.

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CCPA information here.

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More about this job

Skills

Quality assurance
Case management
Quality assurance procedures
Customer service
Data management
Identify training needs
Regulatory compliance
Communication skills
Coaching
Attention to detail
Time management
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Bilingualism

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