Installation Sales Manager

Job Summary

The Installation Sales Manager manages a team of flooring installers and oversees daily installation operations, including hiring installers, scheduling their work, and approving weekly installer payroll. The role also completes in-home measurements and Quote-in-Home activities, combining installer leadership, accurate project documentation, and customer engagement to support quality installations, sales conversion, and a positive customer experience from measurement through project completion.

What You’ll Do

• Installer Management: Recruit, hire, and onboard installers; provide direction and approve and submit weekly installer payroll.
• Installation Operations: Manage scheduling, assign installers, and oversee daily installation operations.
• Quality and Customer Satisfaction: Inspect job sites, address concerns promptly, maintain customer relationships, and support compliance and quality standards.
• Territory and Administration: Plan routes and appointments, maintain communication and accurate records, complete reporting, and use approved mobile technology and connectivity.
• In-Home Measurement: Use company-provided tablets and laser equipment to create accurate digital floor plans; document site conditions, installation requirements, and complete project information.
• Customer Engagement: Conduct professional consultations, guide product and project decisions, explain installation expectations, and resolve barriers to purchase or project completion.
• Quote-in-Home and Conversion: Prepare in-home quotes through established processes; collaborate with Sales Operations Coordinators and Lowe’s Central Selling to support purchasing decisions and conversion.
• Performance: Meet company expectations for conversion, Quote-in-Home execution, measurement accuracy, productivity, customer satisfaction, and installation quality.

Qualifications

Skills & Experience

• Leadership and Communication: Lead installers, listen effectively, and communicate clearly with customers, partners, and internal teams.
• Organization and Problem Solving: Manage competing field and operational priorities, maintain attention to detail, and resolve issues independently.
• Customer Focus and Technology: Build customer confidence and use tablets, measurement software, mobile applications, and digital documentation effectively.

Qualifications

• High school diploma or GED equivalent. Flooring installation, construction, home improvement, sales, or related customer-facing experience preferred.

Other Requirements

• Must pass a background check and maintain a valid driver’s license and acceptable driving record.

Compensation

• Salaried position with business mileage, cell phone, and hotspot reimbursement.

Travel

• Daily local travel to customer homes and job sites; occasional out-of-area travel may be required.