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Added 27 mins ago
Manager, Global Strategic Partnerships
Ataccama
Remote, United States
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 38 mins ago
Staff Regional Marketing Manager, West
GitLab
Remote, United States
As a Staff Regional Marketing Manager, you will own regional marketing for the sales team in your territory and set the standard for how the regional team plans and runs its work. You will…
Added 1 hour ago
Client Retention Manager
TIAA
Dallas, TX
…include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other…
Added 1 hour ago
Specialist, Supply Chain
FWDUS Flywheel Digital LLC
Baltimore, MD · Rogers, AR
…share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can…
Added 1 hour ago
Sr. Lead, Public Relations
Royal Caribbean Cruises Ltd
Miami, FL
…for Silversea globally and in the US, UK, EMEA, AUS/NZ, and APAC. This team member will also work closely with the Manager, Strategic Web Content to support the editorial direction and blog…
Added 5 hours ago
Customer Success Manager
Carta
NY
…you'll partner closely with AEs, legal delivery, and the CS Program Manager to ensure clients across your portfolio are healthy and growing. You'll be a key part of the team reporting to…
Added 17 hours ago
Learning Partner
S&P Global
New York, NY
…the right mix of learning, tools, AI-enabled approaches and manager reinforcement. The role operates globally across Analytical, Commercial and Operations populations in the Americas, EMEA…
Added 2 days ago
Senior Program Manager, PDS Projects
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Senior Program Manager - Project & Development Services – Americas
Added 2 days ago
Senior Manager, Solutions Engineering
Fin
Remote, United States
Ability to flex working hours to partner with teams in EMEA and APAC.
Added 2 days ago
Senior Manager, Solutions Engineering
Fin
Chicago, IL · San Francisco, CA
Ability to flex working hours to partner with teams in EMEA and APAC.
Added 2 days ago
Asphalt Roller Operator - Montgomery, AL 1
CRH
Montgomery, AL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 days ago
Heavy Equipment Mechanic- Oxford, AL
CRH
Oxford, AL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 days ago
QC Technician- Birmingham, AL
CRH
Birmingham, AL
Check in each morning with Area QC Manager to get Work Assignment for the day.
Added 2 days ago
T
Director, Cybersecurity Program Delivery Lead
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ
- $139,000 to $188,000 USD / year
Global Cybersecurity and Fraud Management, Program Office is seeking an accomplished Program Manager to drive agile delivery of our strategic cyber and fraud program - a role that bridges…
Added 2 days ago
U
Global Program Manager, Executive Premier Support Office
Uber
San Francisco, CA
- $106,000 to $118,000 USD / year
We’re looking for a Global Program Manager to join this specialized team and assist in the management of time-sensitive and high-priority escalations. In this role, you will contribute to…
Added 2 days ago
Asphalt Rake/Lute Operator- Birmingham, AL
CRH
Birmingham, AL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 days ago
Asphalt Laborer- Birmingham, AL
CRH
Birmingham, AL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 days ago
Sr. Manager, Employee Platforms
Digital Realty Global
Dallas, TX · Austin, TX
Senior Manager, Global Travel, Expense & Corporate Card
Added 2 days ago
Sr. Manager, CES Communications
Consumer Technology Association
Arlington, VA
The Senior Manager, CES Communications develops and executes integrated communications programs that strengthen media and content creator engagement for CES. This role turns business…
Added 2 days ago
T
Dir, Business Management Specialist
TIAA
Dallas, TX
- $136,000 to $177,000 USD / year
5+ years of experience as an Administrative Assistant, Executive Assistant or Business Manager
Added 2 days ago
Power Settlements Manager, AWS Energy Procurement Operations
Amazon Data Services, Inc.
Seattle, WA · Houston, TX
Amazon is seeking a results-oriented individual contributor Power Settlements Manager to lead and scale our global energy settlement operations across our renewable and data center energy…
Added 2 days ago
T
Sr. Director, Senior Relationship Manager
TIAA
NY · Albany, NY · Waltham, MA · Providence, RI
- $121,000 to $163,000 USD / year
The Sr Relationship Manager plays a crucial role in our mission to deliver lifetime income to all, responsible for deepening client relationships and identifying sales opportunities within…
Added 2 days ago
AC
Accenture Construct - Regional Construction Manager, ANS
Accenture Construct
Remote, United States
- $150,000 to $175,000 USD / year
You own the outcome. Not a workstream. Not a deliverable. Whether the program lands.
Added 2 days ago
Program Manager II, Supply Chain Operations, Google Cloud
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 3 days ago
Customer Success Manager, SLED
Keeper Security
Remote, United States
Keeper is hiring a driven, SLED focused Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an…

Keeper Security

Customer Success Manager, SLED

Remote, United States

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Job details

Posting language: English
Posted: Sep 10, 2026

Original job description

Keeper is hiring a driven, SLED focused Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security is transforming cybersecurity for thousands of organizations globally. Built with end-to-end encryption, Keeper's intuitive cybersecurity platform is trusted by federal agencies including the Departments of Justice and Energy to protect every user, on every device, in every location. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and remote browser isolation. Keeper is FedRAMP and GovRAMP Authorized, SOC 2 compliant, FIPS 140-3 validated, as well as ISO 27001, 27017 and 27018 certified. Learn how Keeper can defend your organization against today’s cyber threats at KeeperSecurity.com.

About the Role

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a SLED focused Customer Success Manager, you will work with an established client base within the public sector, concentrating on SLED organizations and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
Carry a revenue quota to meet or exceed sales targets within assigned accounts
Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
Work with clients to negotiate contract renewals, cross-sells and upsells
Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
Understand and navigate account procurement practices to negotiate licensing contracts
Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Customer Success Manager & Keeper expert
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
Contribute towards the development of a strong team environment by upholding high work standards
Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

1+ years of experience in full cycle SaaS sales or Customer Success Management (with a focus on upselling and expansion)
1+ years of SLED sales experience within software or tech sales
Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Aptitude for learning software; strong with business applications
Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
Working knowledge of Salesforce
Due to this role’s involvement in FedRAMP, all applicants must be a “US Person”
Undergraduate degree preferred (BA/BS)
Experience working in IAM industry is a plus
Familiarity with FedRAMP, GovCloud, and/or classified networks is a plus

Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

Data We Collect

Information You provide:

Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents

Information We generate:

Interview notes, assessments, communications
Scheduling information

Information From Others:

Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

How We Use Your Data

Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations

Legal Basis

Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required

Who We Share Information With

Internal:

HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

Applicant tracking, recruitment systems and assessment providers
Background verification vendors (post offer)
Recruitment agencies (where applicable)
Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

You opt into our talent database for further retention by providing consent (extended retention)
You're hired (transfers to employee records)

Your Rights

You have the following rights and can contact us at the email below to exercise them:

Access, correct, or delete your data, subject to applicable law and retention requirements
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

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