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kdc/one

Manager - Operations

Port Jervis, NY, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Summary:

The Manager - Operations is responsible for the leadership and management of manufacturing filling & assembly to ensure the safe, efficient, and compliant production of quality products. This position is accountable for achieving production goals while maintaining high standards in safety, quality, service, cost control, and regulatory compliance.

The role focuses on optimizing production performance through effective resource utilization, workforce development, process improvement, and adherence to Good Manufacturing Practices (GMP). The Manager - Operations partners closely with Planning, Quality, Engineering, Maintenance, Supply Chain, and Customer Service teams to meet customer commitments and drive continuous operational excellence.

Essential Duties and Responsibilities:

Direct supervision over departmental or general supervision with respect to production volume, cost, quality, and meeting production schedules delivery dates.
Maintains compliance with company policies, safety and environmental standards and good housekeeping practices.
Review and make recommendations on matters or I.E. changes.
Recommends and maintains conformance to budgetary limitations in all departments under areas of responsibility.
May initiate and recommend purchases of new capital equipment.
Is responsible for the accurate reporting of all departmental information.
Plans and recommends manpower requirements in assigned areas.
Recommends, sets, and meets objectives for their area of responsibility, via goal setting and/or performance reporting if applicable.
Initiates and/or carries out assignments relating to reduction of costs, reviewing labor, material costs, departmental operator procedures, improving quality and production rates, and instituting corrective action where necessary.
Responsible for controlling variable overhead expenses under their control when such volumes fluctuate.
Keep abreast of trends, including rejects, reworks, loss of production, etc., as shown in inspection and other reports. Institute and monitor measures to improve output and reduce rejects and rework.
Direct the carrying out of on-the-job training programs for all production personnel for the purpose of developing staff in all key positions.
Overseeing the adherence of all kdc/one policies, procedures, G.M.P., environmental and safety practices to promote a clean, safe, and productive work environment.
Responsible for overseeing the coordination of production schedules, personnel, facilities, and equipment to maximize efficiency, productivity, and customer commitments.
Schedules and approves overtime operations within the department.
May make and/or approve recommendations to be included in the planned maintenance program.
Oversee the creation of assembly line routers in coordination with the costing and customer-facing teams.
Function as Manager - Operations PC and Support representative in his/her absence, if required.
Function as Sr. Director of Operations representative in his/her absence, if required.
All other duties as assigned.

Minimum Qualifications

High School Diploma or GED required; Bachelor's Degree in Engineering, Chemistry, Operations Management, Business, or related field preferred.
Minimum of eight (8) years of manufacturing experience in a regulated production environment.
Minimum of five (5) years of leadership or supervisory experience.

Knowledge, Skills, and Abilities

Strong knowledge of manufacturing operations, filling processes, packaging operations, and production planning.
Understanding of GMP, quality systems, environmental, health, and safety requirements.
Proven leadership, communication, coaching, and employee development skills.
Excellent interpersonal skills (communication and motivation).
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Strong analytical, problem-solving, and decision-making abilities.
Experience with continuous improvement methodologies and operational performance metrics.
Proficiency with ERP systems, production reporting tools, and Microsoft Office applications.
Effective cross-functional collaboration and project management skills.

This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the essential job functions.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

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