Jobs in the United States

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Added 3 mins ago
Distinguished Engineer
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United States
Design and implement AI-enabled software development lifecycle (SDLC) practices to improve engineering velocity and quality.
Added 3 mins ago
Medical Campaign Analytics Manager
GSK
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Working fluency in back-end software development concepts and vocabulary, enough to engage credibly with engineering & platform architecture partners
Added 5 mins ago
K&
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- $110,000 to $165,000 USD / year
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Added 6 mins ago
Lead Software Engineer (Portals)
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Title: Lead Software Engineer/Engineering Manager (Portals Team)
Added 6 mins ago
PC
Product Designer
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Remote, United States
- $132,000 to $160,000 USD / year
…product. You'll work day-to-day alongside your product PM and Engineering Manager, while staying plugged into a UX team that does weekly design critiques and genuinely cares about craft.…
Added 7 mins ago
SAP Functional Analyst
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Florida, FL
Education: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems, or equivalent discipline
Added 8 mins ago
Senior Banking Product Manager, Core UI/UX
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Added 9 mins ago
Associate Director - Cost Manager / Quantity Surveyor (Semiconductor Construction)
Turner & Townsend
Boise, ID
To be successful in this role, you must have excellent communication skills and be comfortable operating in a client-facing environment
Added 9 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
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Chicago, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added 9 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
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To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role
Added 9 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Naperville, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on‑site 3 days per week depending on the project phase and client requirements
Added 9 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Aurora, IL
To be successful in this role you must have great communication skills and be comfortable operating in a client-facing role · This role offers a hybrid schedule with an expected presence on-site 3 days per week, depending on the project phase and client requirements
Added 9 mins ago
Senior Project Manager - Aviation
STV Construction Incorporated
Chicago, IL
STV is seeking a Senior Project Manager - Aviation to join our national Aviation team to oversee and direct airport terminal improvements onsite for one of our clients in Chicago, IL.
Added 9 mins ago
Help Desk Manager
KBR
Colorado Springs, CO
As a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with…
Added 9 mins ago
Program Manager - Industrial & Natural Gas
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Added 10 mins ago
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Added 12 mins ago
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Added 14 mins ago
Maintenance Technician
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Added 15 mins ago
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…Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is…
Added 15 mins ago
Systems Engineer
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Gives technical guidance to design, controls, and software engineering
Added 15 mins ago
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Direct mentorship, professional tracking, and capability-building programs for engineering, operational, and administrative personnel.
Added 15 mins ago
Bridge Intern
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Apply standard engineering techniques and procedures

Help Desk Manager

Colorado Springs, CO, United States

Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Apply on careers.trinzic.com About employer

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Job details

Pay: Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Experience: 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title:

Help Desk Manager At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.

Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.

Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.

Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities.

As a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and internal teams to design and implement containerization solutions using Kubernetes or Docker. A key aspect of your role will involve building and maintaining CI/CD pipelines, ensuring a smooth, secure software update process. Additionally, you will apply GitOps principles for software delivery automation, ensuring that systems are both efficient and secure. Your work will support the organization's goals of enhancing security, scalability, and operational efficiency.

Why Join Us?

Innovative Projects: At KBR, you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.
Collaborative Environment: Team Beskar thrives in a dynamic, mission-driven environment where our employees work shoulder-to-shoulder with software engineers, DevSecOps architects, product leads, trainers, facilitators and defense specialists. We embrace Agile methodologies and secure development practices to ensure rapid iteration, compliance alignment, and seamless integration across modular systems. Our culture prioritizes clarity, precision, and innovation - fostering open communication, iterative refinement, and deep collaboration to deliver documentation that’s not only compliant, but strategic and impactful across DoW.
Impactful Work: Your work here will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you’ll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.

Key Responsibilities:

Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required.
Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Qualifications

Required:

Security Clearance: Secret Clearance or above
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting.
Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
Excellent leadership and team collaboration abilities.
Strong technical troubleshooting and problem-solving skills in complex IT environments.
Effective communication skills to interact with both technical and non-technical personnel.
Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
Commitment to security best practices and ensuring compliance with strict DoD protocols.

Desired:

Experience supporting DoD or Space Force operations in a DevSecOps environment.
Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
Experience with utilizing AI tools within a development environment.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Apply on careers.trinzic.com About employer

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Jobs in the United States