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AC
Recruiter (Entry Level)
Aston Carter
Seattle, WA
- $36 USD / hour
Job DescriptionThe Recruiter I plays a key role in attracting and hiring technical talent, particularly for software development and other technology-focused roles. This position handles…
Added just now
AC
Recruiter (Entry Level)
Aston Carter
Chicago, IL
- $36 USD / hour
Job DescriptionThe Recruiter I plays a key role in attracting and hiring technical talent, particularly for software development and other technology-focused roles. This position handles…
Added 2 mins ago
Project Manager I
Ventana Medical Systems, Inc.
United States
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Added 2 mins ago
Plasma Center Nurse - LPN
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Added 4 mins ago
Specialist, Account Manager
TRAVERSE CITY, MI
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Added 4 mins ago
JH
Sr. Grant & Contracts Analyst (SOM DOM General Admin Chairmans Office)
Johns Hopkins University
Baltimore, MD · Baltimore
- $64,470 to $112,850 USD / year
…the Office of Research Administration toward the planning and development of application submissions to various federal agencies, private agencies/foundations and commercial…
Added 5 mins ago
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II
Maintenance Execution Manager
Ingredion Incorporated (NA-US)
North Kansas City, MO
- $102,100 to $136,166.67 USD / year
As a Maintenance Department Manager, you will provide leadership and people management expertise for the Maintenance Department, overseeing maintenance leads, technicians, and contractors…
Added 5 mins ago
II
Process Engineer
Ingredion Incorporated (NA-US)
Bedford Park, IL
- $84,400 to $112,533.33 USD / year
This role reports to the Senior Manager, Process & Control Systems Engineering.
Added 5 mins ago
II
Process Lead, Wet Mill
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North Kansas City, MO
- $84,400 to $112,533.33 USD / year
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Added 7 mins ago
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Help Desk Manager

Colorado Springs, CO, United States

Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Apply on trinzic.wd115.myworkdayjobs.com About employer

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Job details

Pay: Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Experience: 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title:

Help Desk Manager At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.

Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.

Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.

Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities.

As a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and internal teams to design and implement containerization solutions using Kubernetes or Docker. A key aspect of your role will involve building and maintaining CI/CD pipelines, ensuring a smooth, secure software update process. Additionally, you will apply GitOps principles for software delivery automation, ensuring that systems are both efficient and secure. Your work will support the organization's goals of enhancing security, scalability, and operational efficiency.

Why Join Us?

Innovative Projects: At KBR, you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.
Collaborative Environment: Team Beskar thrives in a dynamic, mission-driven environment where our employees work shoulder-to-shoulder with software engineers, DevSecOps architects, product leads, trainers, facilitators and defense specialists. We embrace Agile methodologies and secure development practices to ensure rapid iteration, compliance alignment, and seamless integration across modular systems. Our culture prioritizes clarity, precision, and innovation - fostering open communication, iterative refinement, and deep collaboration to deliver documentation that’s not only compliant, but strategic and impactful across DoW.
Impactful Work: Your work here will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you’ll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.

Key Responsibilities:

Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required.
Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Qualifications

Required:

Security Clearance: Secret Clearance or above
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting.
Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
Excellent leadership and team collaboration abilities.
Strong technical troubleshooting and problem-solving skills in complex IT environments.
Effective communication skills to interact with both technical and non-technical personnel.
Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
Commitment to security best practices and ensuring compliance with strict DoD protocols.

Desired:

Experience supporting DoD or Space Force operations in a DevSecOps environment.
Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
Experience with utilizing AI tools within a development environment.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Apply on trinzic.wd115.myworkdayjobs.com About employer

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Jobs in the United States