Clerk - Facilities - Maintenance and Operations

Reports To: Facility Rentals Manager

Duty Days: 251 days/7.5 HRS

Wage/Hour Status: Non-Exempt

Pay Grade: AS03

Date Revised 11/2026

Qualifications:

College hours, high school diploma or GED

Related work experience

Excellent customer service skills

Strong organizational skills

Ability to consistently meet deadlines and handle frequent interruptions

Experience with facility management and scheduling systems

Ability to manage incoming calls and emails in a high-volume service environment

Proficient use of Microsoft Office Suite, Google Docs, Sheets and Forms

Ability to think quickly and use strong problem-solving skills

Primary Purpose:

Assist the Facility Rentals Team with calls and e-mails from facility rental clients, campuses and support facilities, assisting callers or routing calls to the appropriate team member. Assist the Facility Rentals Manager with rental reservations and communicate with rental clients.

Major Duties and Responsibilities:

• Responsible for answering the Facility Rentals telephone line, assisting callers or directing the calls to the appropriate team member.
• Responsible for reviewing e-mails received by FacilityRentals@katyisd.org and Reservations@katyisd.org and routing to the appropriate team member.
• Maintain campus and support buildings scheduling program user information.
• Coordinate Afterschool Programs accounts and Church rental accounts.
• Coordinate Internal Cost Recovery documents and invoices.
• Assist Facility Rentals team with clerical needs, including rental account filing
• Develop and maintain a knowledge of all district facilities including campus location and proximity to other district facilities.
• Conduct oneself in a professional, ethical and responsible manner.
• Perform other duties as assigned.

Equipment Used:

Personal computer, laptop, cell phone, printer and copier.

Working Conditions:

Maintain emotional control under stress while working with frequent interruptions. Frequent, prolonged or irregular hours

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.