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Store Manager - Cotton On Kids Queens Center
COTTON ON
Elmhurst, NY
- $24 to $29 USD / hour
401(k) matching program, with a commitment to financial literacy and support
Added 1 min ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Own planning, release management, and cross-functional execution across Engineering, Research, QA, UX, Sales, and Support.
Added 1 min ago
Equipment Department Manager
Keysight Technologies, Inc.
Santa Rosa, CA
…California, is seeking an exceptional Equipment Department Manager to lead a 52-person organization of equipment engineers, an equipment engineering manager, equipment technicians, and…
Added 1 min ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Dover, DE
Performs other job-related tasks as assigned or required to support the duties outlined above.
Added 1 min ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Dover, DE
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 1 min ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Dover, DE
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 1 min ago
Account Manager - Growth Markets
Zayo
Dover, DE
Zayo is seeking an Account Manager - Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education…
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CC
Care Coordinator
Centene Corporation
Dover, DE
- $17.84 to $28.02 USD / hour
Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
Added 1 min ago
Manager, Global Growth Performance
American Express Global Business Travel
Dover, DE
This person is a program leader and coordinator. They do not need to be the expert on everything, and they have support for logistics, but they own the plan and the results.
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Integrations Program Manager
Meta
Dover, DE
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
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Network Development Manager
Meta
Dover, DE
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
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Facets Product Consultant - Manager
Cognizant
Dover, DE
- $113,000 to $130,000 USD / year
…States . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing…
Added 1 min ago
GH
Occupational Therapist (OT)
Genesis Healthcare
Milford, DE
- $44 to $50 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
C
Regional Maintenance Manager
CBRE
Dover, DE
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 1 min ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Dover, DE
…pharmacists and pharmacy technicians work collaboratively to support safe, accurate home delivery of prescribed medications. This on‑site, warehouse‑style role supports prescription…
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Pharmacy Technician Refill Authorization
Intermountain Health
Dover, DE
Gathers and reviews relevant clinical information (e.g., labs, monitoring parameters, and medication history) to support refill requests.
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Technical Account Manager
Dynatrace
Remote, United States
The Technical Account Manager (TAM) serves as a trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long‑term…
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Sr Program Specialist - Construction, Fire or BAS Background
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As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
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Product Manager - Technical
Intermountain Health
Dover, DE
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
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Pharmacy Technician Specialty Pharmacy
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Basic Life Support (BLS) Certification as appropriate to practice site.
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Archer IRM Developer / Administrator
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Dover, DE
We are seeking an experienced Archer IRM Developer / Administrator to design, configure, enhance, and support enterprise Governance, Risk, and Compliance (GRC) solutions. This role will…
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Sr Manager - Proj/Prog
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The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
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GH
Physical Therapist (PT)
Genesis Healthcare
Milford, DE · Seaford, DE
- $55 to $58 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
Lead Technical Program Manager
JPMorgan Chase
Wilmington, DE
As a Lead Technical Program Manager in Consumer & Community Banking’s Auto Originations Technology team, you will drive the successful delivery of complex technology projects and programs…
Added 3 mins ago
Manager Field Service
NJ
Provides operational management, support and leadership to field representatives to ensure customer satisfaction is achieved, field issues are resolved, and compliance obligations are met.

Closed listing

Kastle Systems

OC Operator I (FT)

Falls Church, VA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

The schedule is Sunday-Thursday, 9:00pm-5:30am, 100% in office.

Responsibilities

Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
Obtain and record all pertinent request information.
Initiate data update requests whenever incorrect customer or system data is discovered.
Process temporary “special admit” clearances for clients and their guests as requested and approved.
Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
Communicate and work with other departments to resolve client issues.
Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
Special projects and duties as assigned by the Shift Manager & Ass’t Shift Manager
Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
Maintain positive attitude & display professionalism at all time.

Qualifications

High school diploma. Advanced education/associate degree preferred.
Prior customer service and/or security experience.
NTX and Alarmist qualified a plus.
Multilingual a plus.
Extensive on the job training will be provided.
Neat, professional appearance.
Available to work various shifts and holidays as needed.
Excellent customer service skills and phone demeanor.
Excellent written and oral communication skills.
Basic and routine troubleshooting capability – some data analysis may be required
Ability to interface and communicate with customers and co-workers in a clear and professional manner.
Excellent organizational skills and multi-tasking capability.
Ability to work well under pressure.
Good typing skills and ability to operate a standard computer terminal and keyboard.
Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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