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Added 4 mins ago
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Business Technology Account Manager
TEKsystems
Lewisville, TX
- $52 to $70 USD / hour
…model based in another state. The Business Technology Account Manager is the dedicated on site representative who bridges the gap between the Texas based business leadership team and the…
Added 5 mins ago
Account Manager II
Arrow Electronics
Kossuth, MS
…renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. Supports assigned client base and responds timely to customer inquiries and promptly…
Added 6 mins ago
Claims Operations Manager - Virtual R-38643
Alight
Corinth, MS
…a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of…
Added 6 mins ago
Senior Engineer/Construction Manager 3122
Volkert - Mississippi
Gulfport, MS
…services firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Founded in 1925,…
Added 6 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Jackson, MS
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 6 mins ago
Audiologist - Remote
GN Hearing
Jackson, MS
…our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business.…
Added 6 mins ago
CT National Sales Manager
UMB Bank
Jackson, MS
The Specialty Corporate Trust (SCT) National Sales Manager is responsible for sales and account management under the specialty corporate trust division.
Added 6 mins ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Jackson, MS
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 6 mins ago
O
Project Senior Consultant
Oracle
Jackson, MS
- $28.41 to $56.83 USD / hour
US Pacific, Mountain, Central or Eastern Time Zone s Remote based role to support all US time zones,
Added 6 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Jackson, MS
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 6 mins ago
Customer Representative, Sales MAH
Merck
Jackson, MS
…customers, understand their needs and consult to offer the right solutions. We work collaboratively in field sales teams and play a critical role in supporting our customer centric business…
Added 6 mins ago
Audiologist - Remote
GN Hearing
Jackson, MS
…our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business.…
Added 6 mins ago
Account Manager II
Zayo
Jackson, MS
Zayo is seeking an Account Manager II that will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction in the…
Added 6 mins ago
Regional Sales Manager
Kalon Executive Search
Miami, FL
Our client, a global leader in functional and branded nutraceutical ingredients, is seeking a high-impact, growth-oriented Regional Sales Manager to lead and expand commercial initiatives…
Added 6 mins ago
Regional Sales Manager
Kalon Executive Search
Los Angeles, CA
Our client is seeking a Regional Sales Manager to accelerate growth within a strategic ingredient portfolio. This role will focus on identifying and capturing new business opportunities,…
Added 18 mins ago
Senior AI Product Manager
Jobgether
Remote, United States
We are seeking an experienced, AI-enabled Product Manager to lead the end-to-end delivery of custom data and AI platforms for institutional real estate owners, operators, and fund managers.…
Added 27 mins ago
Account Manager II
Arrow Electronics
Kettering, OH
…renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. Supports assigned client base and responds timely to customer inquiries and promptly…
Added 27 mins ago
SI
Architecture Co-op/Intern (Part-Time) - Spring 2027
SSOE, Inc
Toledo, OH
- $20 to $23 USD / hour
- Part-time
…daily attendance at our Toledo, OH or Columbus, OH office. Remote or hybrid work is not available for this role. As an internationally ranked architecture and engineering firm, SSOE…
Added 28 mins ago
Field Service Engineer (Virginia)
Abbott Laboratories Inc(ALI)
VA · WV
This position is remote, with 75% of travel within the territory.
Added 28 mins ago
Associate Manager - ERP Package Applications
DXC Technology
Columbus, OH
…world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver…
Added 28 mins ago
O
Project Senior Consultant
Oracle
Columbus, OH
- $28.41 to $56.83 USD / hour
US Pacific, Mountain, Central or Eastern Time Zone s Remote based role to support all US time zones,
Added 28 mins ago
CC
IT Engineer - Networking
Cuyahoga County Board of Developmental Disabilities
Cleveland, OH
- $75,000 USD / year
Manage and monitor the Cuyahoga DD WAN/LAN network infrastructure to ensure optimal functioning and communication among client devices, printers, servers, Internet, VPN, Voice over IP and…
Added 51 mins ago
Director, HR Business Partners
iRhythm Technologies, Inc.
Remote, United States
…everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven…
Added 55 mins ago
Regional IoT Sales Manager
Thales DIS USA, Inc.
Remote, United States
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital…
Added 1 hour ago
Client Engagement Specialist
ConvaTec
Louisiana, LA
Provide positive customer service experience, life improving advice and solutions using structured approach, with goal of capturing sales

Closed listing

Kastle Systems

OC Operator I (FT)

Falls Church, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

The schedule is Sunday-Thursday, 9:00pm-5:30am, 100% in office.

Responsibilities

Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
Obtain and record all pertinent request information.
Initiate data update requests whenever incorrect customer or system data is discovered.
Process temporary “special admit” clearances for clients and their guests as requested and approved.
Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
Communicate and work with other departments to resolve client issues.
Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
Special projects and duties as assigned by the Shift Manager & Ass’t Shift Manager
Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
Maintain positive attitude & display professionalism at all time.

Qualifications

High school diploma. Advanced education/associate degree preferred.
Prior customer service and/or security experience.
NTX and Alarmist qualified a plus.
Multilingual a plus.
Extensive on the job training will be provided.
Neat, professional appearance.
Available to work various shifts and holidays as needed.
Excellent customer service skills and phone demeanor.
Excellent written and oral communication skills.
Basic and routine troubleshooting capability – some data analysis may be required
Ability to interface and communicate with customers and co-workers in a clear and professional manner.
Excellent organizational skills and multi-tasking capability.
Ability to work well under pressure.
Good typing skills and ability to operate a standard computer terminal and keyboard.
Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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