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Engagement Manager
Capgemini
Chicago, IL, IL
Serve as the primary client contact, building trusted relationships with business, technology, and executive stakeholders.
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Case Manager
Neighborhood Services Organization
Oklahoma City, OK
…discharge planning, and track participants who have exited the program. Support the appropriate and timely documentation necessary for housing eligibility, maintain accurate progress notes…
Added 3 mins ago
GT
Innovation Project Manager
Greenberg Traurig, PA
DE
- $150,881 to $172,473 USD / year
The Innovation Project Manager leads the end-to-end planning, execution, and delivery of innovation initiatives across the firm, with a focus on the firm’s AI program. Working closely with…
Added 4 mins ago
Survey Manager - Las Vegas
Civil Science
Las Vegas
Civil Science is seeking a experienced Survey Manager to lead and advance our survey program in Las Vegas. As a Manager, you'll oversee surveyors and support staff within the Survey…
Added 4 mins ago
ES
Maintenance Supervisor
EPT SPE LLC
United States
- $32.21 to $38.46 USD / hour
…after-hours emergencies. This position reports to the Community Manager or General Operations…
Added 4 mins ago
Survey Division Manager - Fargo
Civil Science
Fargo
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 4 mins ago
Survey Division Manager - Williston
Civil Science
Williston
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 4 mins ago
Survey Division Manager - Dickinson
Civil Science
Dickinson
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 4 mins ago
RC
Comprehensive Community Services - Human Services Professional II - Service Facilitator Youth
Rock County
Janesville, WI
- $32.2 to $35.01 USD / hour
Under the direction of the CCS Program Manager and CCS supervisor, work involves providing comprehensive, person-centered, team based, community treatment to adults, youth, and families…
Added 4 mins ago
RC
Human Services Professional II -Behavior Health/Outpatient Targeted Case Manager
Rock County
Janesville, WI
- $32.2 to $35.01 USD / hour
Attends all program/department meetings as required
Added 4 mins ago
RC
Human Services Professional I-IV - Children's Long Term Support - HSP I Case Manager
Rock County
Janesville, WI
- $29.35 USD / hour
…emotional disabilities. The Home and Community Based (HCBS) waiver program recognizes that many individuals at risk of being placed in these facilities can be cared for in their homes and…
Added 4 mins ago
RC
Human Services Professional I - Children's Long Term Support - HSP I Case Manager
Rock County
Janesville, WI
- $29.35 USD / hour
…emotional disabilities. The Home and Community Based (HCBS) waiver program recognizes that many individuals at risk of being placed in these facilities can be cared for in their homes and…
Added 4 mins ago
RC
Human Services Professional I - Children's Long Term Support - HSP I Case Manager
Rock County
Janesville, WI
- $29.35 USD / hour
…emotional disabilities. The Home and Community Based (HCBS) waiver program recognizes that many individuals at risk of being placed in these facilities can be cared for in their homes and…
Added 4 mins ago
RC
Community Support Program - Human Services Professional III - Licensed Case Manager
Rock County
Janesville, WI
- $34.69 to $37.73 USD / hour
Under the direction of the program supervisor and program manager, work involves providing comprehensive, person-centered, team based, assertive community treatment to persons living with…
Added 5 mins ago
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Program Manager
Actalent
Mukilteo, WA
- $140,000 to $170,000 USD / year
Job Title: Program Manager Defense SystemsJob DescriptionThis Program Manager role supports a portfolio of defense systems, including hypersonics, strategic missile defense, tactical…
Added 5 mins ago
Transmission Line Technical Manager
Actalent
Atlanta, GA
Job Title: Transmission Line Technical ManagerJob DescriptionThe Transmission Line Technical Manager leads the day-to-day delivery of transmission line engineering services across utility…
Added 5 mins ago
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Technical Manager - Substation
Actalent
Atlanta, GA
- $180,000 to $210,000 USD / year
Job Title: Technical Manager (remote) SubstationJob DescriptionThe Technical Manager Substation leads the day-to-day operations of a growing substation engineering department, ensuring…
Added 5 mins ago
Assistant Director of Sales
Four Seasons Hotels Limited
Chicago, IL
Business Travel as needed to develop client relationships, representing the hotel in a professional manner
Added 7 mins ago
SO
Registered Nurse (RN)
State of Iowa
Woodward, IA
- $30.57 to $47.42 USD / hour
This position is eligible for a $3,000 recruitment payment. Yes, you read that right! Speak to the Hiring Manager for more eligibility information. Current state employees are not eligible…
Added 8 mins ago
Regional Manager Franchise Operations & Revenue Development (Remote - West South Central Region - AR, LA, MO, MS)
Corporate Office – Newton, MA
Newton, MA
The Regional Manager Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on…
Added 9 mins ago
DH
Case Manager, Behavioral Health-2
Denver Health
Denver, CO
- $53,300 to $74,600 USD / year
We are recruiting for a mission-driven Case Manager, Behavioral Health-2 to join our team!
Added 9 mins ago
DH
Senior Manager, Research Data Operations
Denver Health
Denver, CO
- $109,200 to $174,800 USD / year
We are recruiting for a mission-driven Senior Manager, Research Data Operations to join our team!
Added 9 mins ago
DH
Care Coordinator/Case Manager - Correctional Care
Denver Health
Denver, CO
- $26 to $38 USD / hour
We are recruiting for a mission-driven Care Coordinator/Case Manager - Correctional Care to join our team!
Added 11 mins ago
MA
2027 Summer Internship Program
Marsh Agency LLC
United States
- $18.85 USD / hour
Marsh Agency is looking for an intellectual and motivated student to participate in our 2027 Summer Internship Program. Our ideal candidate will be a collaborative team player and possess a…
Added 11 mins ago
Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - San Ramon (Hybrid)
SAP
San Ramon, CA
The SAP Academy for Customer Success is a development program designed for individuals with 1-3 years of professional experience.

Closed listing

Kastle Systems

OC Operator I (FT)

Falls Church, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

The schedule is Sunday-Thursday, 9:00pm-5:30am, 100% in office.

Responsibilities

Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
Obtain and record all pertinent request information.
Initiate data update requests whenever incorrect customer or system data is discovered.
Process temporary “special admit” clearances for clients and their guests as requested and approved.
Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
Communicate and work with other departments to resolve client issues.
Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
Special projects and duties as assigned by the Shift Manager & Ass’t Shift Manager
Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
Maintain positive attitude & display professionalism at all time.

Qualifications

High school diploma. Advanced education/associate degree preferred.
Prior customer service and/or security experience.
NTX and Alarmist qualified a plus.
Multilingual a plus.
Extensive on the job training will be provided.
Neat, professional appearance.
Available to work various shifts and holidays as needed.
Excellent customer service skills and phone demeanor.
Excellent written and oral communication skills.
Basic and routine troubleshooting capability – some data analysis may be required
Ability to interface and communicate with customers and co-workers in a clear and professional manner.
Excellent organizational skills and multi-tasking capability.
Ability to work well under pressure.
Good typing skills and ability to operate a standard computer terminal and keyboard.
Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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