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Added 4 mins ago
Senior Manager - Client Services
Infosys
United States
Infosys is seeking an Senior Manager, Client Services for the Capital Markets vertical. This role will lead all client interfaces within the assigned account scope and, in partnership with…
Added 7 mins ago
Merchandiser - Hiring Now
Anderson Merchandisers
Houghton, MI
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 8 mins ago
Oracle Cloud Finance - Senior Associate
PwC
Detroit, MI · Grand Rapids, MI
As an Oracle Cloud Finance - Senior Associate, you will specialize in using and managing the Oracle Financials software, an integrated financial management system that provides tools for…
Added 8 mins ago
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Cúram Technical Developer
Accenture
Detroit, MI
- $73,800 to $218,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people…
Added 8 mins ago
Oracle HCM Implementation Consultant - Senior Associate
PwC
Detroit, MI · Grand Rapids, MI
As a Oracle HCM Implementation Consultant - Senior Associate you will support client teams in the implementation and configuration of Oracle Human Capital Management solutions, helping…
Added 26 mins ago
J
Accounts Receivable Administrator (US)
Jobgether
Remote, United States
- $45,000 to $55,000 USD / year
…operations. This role covers a variety of responsibilities, including client onboarding, payment processing, account reconciliation, refunds, financial reporting, and vendor documentation.…
Added 59 mins ago
Compliance Officer
Jobgether
Remote, United States
…translate complex legal requirements, regulatory updates, and client expectations into clear, practical policies and procedures. Working closely with attorneys, compliance leaders, and…
Added 59 mins ago
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Associate Director of Development Operations
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
…applications and next steps. Our partner is looking for an Associate Director of Development Operations based in the United…
Added 1 hour ago
DNU Tech Lead - Application Development N 4C
Genpact LLC
United States
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 1 hour ago
Associate Principal - Industry Advisory 3
Genpact LLC
United States
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 1 hour ago
DNU Tech Lead - Application Development N 4C
Genpact LLC
Atlanta, GA
…measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active…
Added 1 hour ago
SC
Registered Investment Associate
SELCO Community Credit Union
Eugene, OR
- $22 to $34.3 USD / hour
The Registered Investment Associate provides administrative support to SELCO Investment and Retirement Services and SIRS Investment Advisors and supports client financial relationships with…
Added 1 hour ago
SC
Investment Associate
SELCO Community Credit Union
Eugene, OR
- $22 to $34.3 USD / hour
The Investment Associate provides administrative support to SELCO Investment and Retirement Services and Investment Advisors. Develops and supports client financial relationships with SELCO…
Added 1 hour ago
Patient Journey Lead - RN
Jobgether
Remote, United States
Identify and report pharmacovigilance information, including adverse events, in accordance with applicable client and program requirements.
Added 2 hours ago
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Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Driving revenue, building brand client relationships, and expanding the company’s footprint across cross-border and multi-regional markets.
Added 2 hours ago
Associate Director, Customer Success
ZOLL MEDICAL CORPORATION
Chelmsford, MA
…headquarters based in Atlanta, GA.Job TypeRemoteJob SummaryThe Associate Director, Customer Success is responsible for leading the post-sale customer experience for ZOLL Itamar solutions,…
Added 2 hours ago
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Account Support Associate
CBRE
Boston, MA
- $60,000 to $70,000 USD / year
As a CBRE Account Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.This job is part of the Contract…
Added 2 hours ago
Oracle HCM Implementation Consultant - Senior Associate
PwC
Boston, MA
As a Oracle HCM Implementation Consultant - Senior Associate you will support client teams in the implementation and configuration of Oracle Human Capital Management solutions, helping…
Added 2 hours ago
EL
Structural Staff Associate
ECS Ltd
Mount Laurel, NJ
- $65,000 to $80,000 USD / year
ECS is seeking a Structural Staff Associate to join our Mid-Atlantic Building Science + Infrastructure team in Mount Laurel, NJ. In this role, you will support structural engineering and…
Added 2 hours ago
OA
Donor Relations Associate
Open Arms Perinatal Services
Seattle, WA
- $27.55 to $30.29 USD / hour
The Donor Relations Associate plays an important role in growing and strengthening Open Arms’ community of individual supporters. Working closely with the Development Director and…
Added 2 hours ago
Associate HR Partner
Gartner
Stamford, CT · Irving, TX
We are searching for an Associate HR Partner to join our growing HR team! The Associate HR Partner provides human resources consultation and support to managers and associates in one or…
Added 2 hours ago
Communications Specialist - IT
Gartner
Irving, TX
Develop compelling content with a particular focus on associate engagement
Added 2 hours ago
Specialist - Investment Accounting
Nationwide Life and Annuity Insurance Co
OH
The hired associate must reside within 35 miles of the following location(s): 1 Nationwide Plaza Work schedule:
Added 2 hours ago
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Sr. Complex Resolution Manager
TIAA
Dallas, TX · Charlotte, NC
- $75,200 to $104,000 USD / year
…come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to…
Added 3 hours ago
Managed Services - Integrated Risk Management (Archer) - Senior Analyst
EY
McLean, VA · Los Angeles, CA · Cincinnati, OH · Dallas, TX · Chicago, IL · San Francisco, CA · Philadelphia, PA · Austin, TX · New York, NY · San Antonio, TX · San Diego, CA · Boston, MA · Baton Rouge, LA · Cleveland, OH · Atlanta, GA
Past experience managing and prioritizing multiple projects / work streams

Closed listing

Kastle Systems

OC Operator I (FT)

Falls Church, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

The schedule is Sunday-Thursday, 9:00pm-5:30am, 100% in office.

Responsibilities

Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
Obtain and record all pertinent request information.
Initiate data update requests whenever incorrect customer or system data is discovered.
Process temporary “special admit” clearances for clients and their guests as requested and approved.
Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
Communicate and work with other departments to resolve client issues.
Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
Special projects and duties as assigned by the Shift Manager & Ass’t Shift Manager
Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
Maintain positive attitude & display professionalism at all time.

Qualifications

High school diploma. Advanced education/associate degree preferred.
Prior customer service and/or security experience.
NTX and Alarmist qualified a plus.
Multilingual a plus.
Extensive on the job training will be provided.
Neat, professional appearance.
Available to work various shifts and holidays as needed.
Excellent customer service skills and phone demeanor.
Excellent written and oral communication skills.
Basic and routine troubleshooting capability – some data analysis may be required
Ability to interface and communicate with customers and co-workers in a clear and professional manner.
Excellent organizational skills and multi-tasking capability.
Ability to work well under pressure.
Good typing skills and ability to operate a standard computer terminal and keyboard.
Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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