About Kasa
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
The Role
Must maintain onsite presence at assigned property during primary work hours and whenever business requirements necessitate it.
As a General Manager (GM) at Kasa, you will be fully responsible for the financial and operational performance of a single property, ranging from 100 to more than 300 rooms. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance partner relationships and guest experience expectations. The GM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 95% of your time onsite, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards.
At Kasa, hospitality is at the core of everything we do. As a GM, you will directly lead property-level teams, set expectations, inspect what you expect, and ensure every guest interaction meets Kasa’s high service standards. In addition to onsite leadership, you will play a critical role in financial oversight, aligning property operations with revenue optimization strategies, cost control initiatives, and, where appropriate, leasing activation plans.
You will work cross-functionally with Revenue Management, Finance, Marketing, People, and Guest Experience, ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between Kasa and the property partner, communicating performance insights and forward-looking strategies to optimize asset value.
This role requires a balance of operational execution and strategic planning, with both executed with hospitality as a guiding throughline, to ensure the property operates efficiently, the team performs at a high level, and financial targets are met.
Key Responsibilites
Operational Execution & Hospitality Leadership
- Own the end-to-end guest and employee journeys, not just their experiences, ensuring that every need is met at every touchpoint and that effort is minimized for both groups.
- Directly lead and manage onsite teams, ensuring they are highly engaged, well-trained, and delivering exceptional hospitality experiences.
- Set clear expectations and inspect what you expect, conducting regular site walks to assess operational execution, service quality, and team performance.
- Hold teams accountable for meeting Kasa’s brand standards, ensuring that every guest interaction - whether in-person or through centralized support - is seamless and exceeds expectations.
- Champion a hospitality-first culture, fostering “Hall of Fame Host” experiences that set Kasa apart in the industry through the prodigious application of Kasa’s core values.
- Ensure seamless execution of guest services, maintenance, and property operations, leveraging both onsite teams and centralized support functions.
- Act as the primary problem-solver for operational challenges, ensuring teams have the right tools, training, and processes to operate efficiently and effectively.
- Develop and coach your team on hospitality fundamentals, including guest engagement, anticipation of needs, and personalized service delivery.
- Ensure readiness and execution for peak demand periods, including high-occupancy days, property events, and seasonality.
- Familiar with modeling CapEx investments and overseeing renovation work.
Financial & Property Performance
- Own and manage the P&L for your property, ensuring high-revenue, low-cost operations that maximize profitability.
- Partner with Revenue Management to execute pricing strategies, channel distribution planning, and leasing activation to drive sustained revenue growth.
- Identify and implement cost-saving opportunities without compromising guest experience or operational excellence.
- Ensure property-level financial goals align with company-wide revenue and expense targets, proactively analyzing trends and making adjustments as needed.
Team Development & Leadership
- Recruit, train, and develop a high-performing onsite team, fostering a culture of accountability, ownership, and continuous improvement.
- Provide hands-on coaching and mentorship, empowering frontline employees to excel in their roles.
- Partner with the People team to ensure strategic staffing, high retention, and a strong pipeline of talent.
- Foster a performance-driven culture, ensuring the team understands their impact on financial performance, guest experience, and operational goals.
Stakeholder & Partner Management
- Serve as the primary liaison between Kasa and the property owner, ensuring transparency and alignment on financial results and operational performance.
- Collaborate with centralized teams, advocating for the operational needs and financial objectives of your property.
- Work closely with Revenue Management, Finance, and Guest Experience to ensure alignment between revenue strategies, operational execution, and guest satisfaction.
- Regularly report on performance metrics, providing forward-focused insights and recommendations to drive continuous improvement.
Required Attributes
- Experienced Hospitality Leader: 5+ years of hotel management experience in a General Manager, Director of Operations, or Assistant General Manager role. Proficiency with property management systems and other core hospitality software. Bachelor’s degree in hotel management, business, or a related field preferred.
- Owner Mindset: Take full ownership of property performance, ensuring financial, operational, and guest experience priorities are consistently met.
- Financial Acumen: Strong ability to analyze P&L reports, control costs, and drive revenue performance. Execute financial strategies that maximize profitability and operational efficiency.
- Revenue and Yield Management: Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; able to work with revenue management teams and systems.
- Change Advocate & Problem Solver: Identify challenges, implement practical solutions, and ensure sustained operational success.
- Hospitality-Driven Leader: Champion a hospitality-first mindset, ensuring onsite teams consistently deliver seamless, high-quality guest experiences.
- Operational Executor: Proven ability to execute and enforce operational playbooks, ensuring consistent property performance and compliance with brand standards.
- Strategic Implementor: Translate high-level strategies into actionable, property-specific initiatives.
- Prolific Communicator: Effectively engage with property teams, owners, and centralized leaders to align on business priorities and performance expectations.
- Talent Builder: Develop and retain engaged, high-performing teams.
- Change Agent: Thrive in an evolving environment, embracing change and operational efficiency to drive performance.
- Business Acumen & Intelligence: Quick learner who is data savvy and comfortable with business intelligence tools; comfortable building analytics-forward spreadsheets in Excel, Google Sheets, etc.
Benefits
- Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- The Pay: The starting base pay range for this role is between $140,000 & $150,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
- Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
- Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
- 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.
- Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
- Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
A Note on Recruiting & Job Scams
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
