Associate Installation Specialist

Join a dynamic team of computer professionals which support our customers across the US and Canada. The Installation Specialist is responsible for the installation of the following items with little to no assistance: Karmak software applications, supported 3rd party applications and Karmak supported hardware. This position will also work with QA and development to create the process to roll out new applications.

Essential Job Functions

• Configure, deploy and troubleshoot Windows Server Operating Systems (Application, SQL, and Web), Windows PCs, mobile devices, printers, scanners, and network communication equipment
• Configure and deploy current Microsoft SQL versions
• Install Karmak proprietary software
• Work semi-independently with the support of a high-tech team of IT professionals
• Problem-solve and interact with Customers and Vendors.
• Assist with documentation of procedures as needed; written communication skills helpful

Essential Knowledge, Skills and Abilities

• Experience solving technical issues and enjoy working with people
• Experience with the latest Windows Server and Microsoft SQL versions
• Requires prior work experience in installing and updating business systems, typically 2-4 years
• Understand and have experience with installation of hardware including Dell and HP Servers, client workstations, printers, mobile devices, and network communication equipment including firewalls and smart switches
• Understand database structures and data export
• Have extensive knowledge of computer hardware, software, and basic networking
• Solid organizational skills and experience documenting installation work
• Flexible hours as required, evenings and weekends

One or more certifications required:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+ (Most desired)

A plus to have:

• Have IT experience with the commercial transportation industry
• PowerShell experience
• SQL Experience
• Associate-level Microsoft certifications focusing on hands-on Windows Server administration (2019–2025) and production SQL Server management are highly preferred.

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.