Reservations assistant/ Host

Job Title: Reservations Assistant/Host

Salary: £28,800 per annum

Location: St Andrews, Scotland

Are you passionate about hospitality and providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you! Our client, a renowned luxury hotel in the heart of St Andrews, is seeking a dedicated Reservations Assistant/Host to join their team. Discover why this role could be your next career move.

About the Role

As a Reservations Assistant/Host, you will be the first point of contact for guests, ensuring a warm welcome and seamless experience from reservation to check-out. Your role will involve managing reservations, assisting guests with their inquiries, and providing personalised service to enhance their stay. You will work closely with the front-of-house team to maintain the highest standards of hospitality and guest satisfaction.

About the Client

Our client is a prestigious hotel nestled in the tranquil countryside of St Andrews, known for its rich history, stunning gardens, and luxurious accommodations. The hotel offers a serene retreat with a blend of modern amenities and classic charm, making it a preferred destination for weddings, special events, and peaceful getaways. The hotel prides itself on its commitment to sustainability and exceptional guest service.

Working Hours

• 5-day working week
• 40 hours per week
• Shift work, including weekends and Bank holidays

Key Duties

• Manage guest reservations efficiently using the hotel's booking system
• Respond to guest inquiries via phone, email, and in-person
• Provide detailed information about the hotel's services, facilities, and local attractions
• Assist with check-in and check-out processes
• Handle guest complaints and resolve issues promptly and professionally
• Collaborate with other departments to ensure guest satisfaction

Key Requirements

• Previous experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in using reservation systems and Microsoft Office Suite
• A friendly, approachable demeanor with a passion for delivering outstanding service

Benefits

• Tips added to the end of the monthly wage
• Private medical insurance
• Food on shift