Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
CAD Specialist l
Colliers Engineering & Design
Seattle, WA
…national building programs with a focus on project and client leadership through all phases of design and…
Added just now
Job Captain- Bilingual English/Mandarin
Colliers Engineering & Design
Seattle, WA
…with a strong focus on data centers and high-impact client leadership. From early design concepts to project delivery, you’ll play a pivotal role in bringing cutting-edge projects to life…
Added just now
Administrative Director
Bethany Christian Services
Grand Rapids, MI
At least five (5) years of successful management, supervisory, program development and administrative experience, including budget development and management;
Added just now
Church and Community Engagement Coordinator
Bethany Christian Services
Memphis, TN
Must possess an ability and willingness to work some evenings and weekends, as needed;
Added just now
Graduate Nurse - Acute Care - Night Shift - Bayfront Hospital
Orlando Health
St. Petersburg, FL
…may transition into our 12-month accredited Nurse Residency program. What you will do: Administers bedside patient care in a hospital or inpatient/observation setting under the supervision…
Added just now
Nurse Resident - Acute Care - Nights - Care Team - Bayfront Hospital
Orlando Health
St. Petersburg, FL
Added just now
Quality Lead
CoSourcing Partners
Remote, United States
The role combines strategic quality leadership with hands-on project coordination. The Quality Lead will work with QA managers, testing teams, development, business analysts, product…
Added just now
Director of Channel Marketing
Masco
Vista, CA
This is more than a channel marketing leadership role. It's an opportunity to define and build the next chapter of Channel Marketing across the Hot Spring, Caldera, and Endless Pools Swim…
Added just now
Branch Manager; Grenada, MS
The Huntington National Bank
Grenada, MS
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added just now
TH
Commercial and Digital Strategy Manager
The Huntington National Bank
Charlotte, NC · Minnetonka, MN
- $102,000 to $208,000 USD / year
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 1 min ago
OB
Chief Information Officer (CIO)
Ocean Beach Health
Ilwaco, WA
- $150,000 to $220,000 USD / year
The Chief Information Officer (CIO) provides strategic leadership and oversight for all information technology, cybersecurity, artificial intelligence (AI), data management, and digital…
Added 1 min ago
M
Senior Consultant - Healthcare & Life Sciences - Commercial Strategy
master-TMS
Boston, MA · New York, NY
- $125,000 to $150,000 USD / year
Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way.
Added 1 min ago
SECURITY REPORT WRITER
Caesars Entertainment
New Orleans, LA
Acts as an agent of the casino and thus must have the knowledge and communication skills to act accordingly · Report writers must have a working knowledge of all the below positions to accurately do their job:
Added 1 min ago
Pharmacy Billing Supervisor
Guardian Pharmacy Services Management, LLC
Springfield, MO
Strong leadership, coaching, and team-development skills.
Added 1 min ago
Technical Specialist II-Sr - Automation
Williams WPC-I, LLC.
United States
May be required to work overtime, 10-12 hour shifts and travel between Williams locations with occasional overnight stays · Must possess valid State Driver’s License and clean driving record
Added 1 min ago
Design Manager (Water Utilities / Conveyance)
Clark Water, LLC
McLean, VA
Must have strong interest in construction general contracting and in the design-build delivery process
Added 1 min ago
Design Manager (Water / Wastewater Treatment)
Clark Water, LLC
McLean, VA
Must have strong interest in construction general contracting and in the design-build delivery process
Added 2 mins ago
Executive Assistant to the Chief People Officer
S&P Global Inc.
NY
The People Leadership Team partners with the CPO and business leaders to balance people and performance across a global, matrixed organization. The team operates with urgency,…
Added 2 mins ago
Partnerships Business Manager
IHS MARKIT UK SERVICES LTD
NY
…portfolio, coordinate cross-functional initiatives, and ensure leadership has clear insight into progress, risks, opportunities and decisions required. The role requires someone who can…
Added 2 mins ago
EU
Senior Clinical Solution Analyst - Evinova
Evinova US LLC Company
United States
- $124,320 to $186,480 USD / year
Our platform accelerates clinical development, elevates patient experiences, and enables better health outcomes. By joining Evinova, you’ll be part of a diverse, ambitious team that pushes…
Added 2 mins ago
Associate Director, Service Contracting
AstraZeneca Pharmaceuticals LP Company
Wilmington, DE
That's why we work, on average, a minimum of three days per week from the office
Added 2 mins ago
AP
Director, Forward Deployed Security Architecture
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $169,320 to $222,232.5 USD / year
Candidates must reside within commuting distance of Gaithersburg or be willing to relocate for this opportunity
Added 2 mins ago
DO
Assistant Branch Chief
Department of Fish and Wildlife
CA
- $7,872 to $9,781 USD / month
Beginning July 1, 2026, employees will be required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25
Added 2 mins ago
DO
Section Chief, Inspection, Compliance & Enforcement, Radioactive Materials
Department of Public Health
CA
- $9,646 to $13,792 USD / month
…directs, and evaluates the statewide radioactive materials program. The incumbent supervises staff in the Radiological Assessment Unit and Radioactive Materials Inspection Units, with field…
Added 2 mins ago
ST
Investment Officer III, Third Party Risk Oversight Lead
State Teachers' Retirement System
CA
- $10,681 to $12,738 USD / month
…sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and…

Kalkomey

Customer Experience Supervisor

Remote, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Work location: You must reside in one of these US states: AR, AZ, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NV, OR, PA, RI, TX, VA, VT, WI, or one of these provinces in Canada: Ontario
Posting language: English
Posted: Nov 10, 2026

Original job description

About Kalkomey Kalkomey Enterprises is the trusted guide to outdoor success. Every year, millions of people rely on our platform to gain the knowledge and confidence needed to safely explore the outdoors. Since 1995, Kalkomey has partnered with government agencies across North America to deliver the education that powers responsible outdoor recreation. Our courses and technology platforms support certification programs used by wildlife, parks, and boating agencies while helping outdoor enthusiasts develop the skills needed to safely enjoy activities like hunting, fishing, boating, and snowmobiling. Today, Kalkomey offers more than 360 online learning experiences supported by integrated web and mobile applications. Together, these solutions help make outdoor recreation more accessible, responsible, and safe for generations to come. We believe education builds confidence, and confidence opens the door to the outdoors.

About this opportunity The CX Supervisor is responsible for the direct leadership and day-to-day management of a team of Customer Experience Agents. Operating at the same organizational level as the QA Trainer but with a distinct team management focus, this role oversees hiring, onboarding, coaching, performance management, and escalation handling for the CX team. The CX Supervisor is accountable for ensuring that frontline agents deliver consistent, high-quality customer support in line with established service standards, and that the team operates as a cohesive, well-directed unit. Beyond team management, the CX Supervisor monitors service performance data, manages escalated customer issues, and works with the CX Manager and cross-functional stakeholders to implement process and quality improvements that strengthen the customer experience. You must reside in one of these US states: AR, AZ, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NV, OR, PA, RI, TX, VA, VT, WI, or one of these provinces in Canada: Ontario

What you'll do:

Team Management & Development

Hire, onboard, and develop Customer Experience Agents, ensuring new team members are equipped with the knowledge and tools required to perform effectively.
Conduct regular one-on-ones and team check-ins to maintain alignment on priorities, performance expectations, and individual development goals.
Provide ongoing coaching and specific, actionable feedback to agents, reinforcing strong performance and addressing gaps in a constructive and timely manner.
Conduct formal performance reviews, maintaining accurate documentation of performance discussions, agreed actions, and outcomes.
Identify high-potential agents and support their development, creating advancement pathways where appropriate in collaboration with the CX Manager.
Foster a team culture that is customer-focused, accountable, and collaborative, modelling the behaviors expected of direct reports.

Escalation & Customer Interaction Management

Oversee the resolution of escalated customer complaints and complex inquiries referred from CX agents, taking direct ownership of cases that require supervisory judgment.
Monitor customer interactions across channels - including phone, email, and chat - to ensure responses are timely, accurate, and consistent with service standards.
Serve as an available point of contact for agents handling difficult or ambiguous situations, providing real-time guidance to support sound decision-making.
Ensure escalations are resolved fully, and that follow-through is completed; review resolved escalations with the originating agent to reinforce learning.

Quality Assurance

Monitor customer service interactions on an ongoing basis to assess quality, identify coaching opportunities, and ensure compliance with company policies and service standards.
Conduct regular interaction audits and quality reviews across the Tier 1 team, maintaining a structured record of findings.
Coordinate with the QA Trainer on quality standards, audit frameworks, and improvement priorities, ensuring alignment between training content and operational expectations.
Address quality issues promptly, distinguishing between individual performance gaps requiring coaching and systemic issues requiring process or policy intervention.

Performance Monitoring & Reporting

Track and monitor team KPIs including response time, first-contact resolution (FCR), customer satisfaction (CSAT), and handle time.
Analyze performance trends at team and individual level, identifying risks and improvement opportunities and bringing these to the CX Manager with supporting data.
Prepare and deliver regular performance reports for the CX Manager, providing a clear and accurate view of team health and service delivery quality.
Maintain accurate records of team activity, coaching interactions, and performance management actions.

Process Improvement & Customer Experience

Analyze customer feedback and interaction data to identify recurring issues, service gaps, and process improvement opportunities within the CX operation.
Develop and implement targeted improvements to CX workflows, escalation processes, and service delivery practices, in collaboration with the CX Manager.
Communicate relevant process changes, policy updates, and product information to the CX team in a timely and clear manner.
Contribute to cross-functional initiatives that affect the customer experience, representing the CX team's perspective and surfacing frontline insights to relevant stakeholders.

What you'll need:

Required

One to two years of experience at an inbound call center in a supervisor position.
Experience coaching and giving performance feedback to frontline agents, including documenting performance conversations and following through on improvement plans.
Experience handling escalated customer issues across phone, email, and chat, with sound judgment on when to resolve and when to escalate.
Working knowledge of contact center KPIs (CSAT, FCR, response time, handle time) and the ability to pull insights from them, not just report them.
Experience conducting QA audits or interaction reviews and turning findings into coaching.
Comfort with a helpdesk or contact center platform (Gladly, Zendesk, or similar) and with reporting.
Strong written and verbal communication, including the ability to deliver direct feedback constructively.
Availability to work evenings, weekends, and some holidays.

Preferred

Experience participating in hiring and onboarding new agents.
Experience identifying high-potential agents and supporting their growth.
Exposure to AI-assisted support, deflection, or automation tools.
Experience in a SaaS, government, or education-adjacent environment.

Competencies

People Leadership – Manages and develops a team of CX agents with clarity, consistency, and genuine investment in individual growth. Sets clear expectations, follows through on commitments, and creates an environment where agents are motivated to perform well.
Coaching & Performance Management – Delivers targeted, evidence-based coaching that builds lasting capability in direct reports. Manages performance issues with fairness and directness, and maintains the documentation and follow-through required to support improvement over time.
Escalation Judgement – Handles escalated customer issues and team-level challenges with sound judgment and composure. Distinguishes between issues that can be resolved at supervisor level and those requiring escalation to the CX Manager, and provides complete context in either case.
Quality Orientation – Maintains a consistent focus on the quality of customer interactions across the team. Reviews interactions with a critical eye, distinguishes patterns from isolated incidents, and works with the QA Trainer to ensure standards are enforced and continuously improved.
Data-Informed Decision Making – Uses performance data, interaction quality metrics, and customer feedback to identify trends and inform decisions. Brings evidence to performance conversations, process improvement proposals, and reporting to the CX Manager.
Cross-Functional Collaboration – Works effectively with the QA Trainer, CX Manager, and cross-functional stakeholders to align on service standards, process improvements, and customer experience priorities. Represents the Tier 1 team's perspective accurately and constructively in broader organizational discussions.
Reliability & Ownership – Takes responsibility for assigned projects through to resolution. Follows through on commitments to customers and colleagues, and maintains consistent attendance and output in a team-dependent environment, including weekends and some holidays.

What we offer:

In addition to a competitive salary and annual bonus, we offer these great benefits:

We are a fully distributed company – unless specifically indicated in the job description, this is a work from home position
Employer matched 401(k)
Medical/Dental/Vision insurance with generous employer contributions (including HSA)
Maternity and Paternity leave and benefits
Three weeks of paid vacation, 12 paid holidays, a paid community service day, and a flexible work schedule
Annual wellness allowance, as well as a paid mental health day once a year for when you need it
Automatic WFH contribution to each paycheck
Employee Assistance Program (EAP)

Kalkomey is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Kalkomey is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email pops@kalkomey.com

Apply on ats.rippling.com About employer

More about this job

Skills

Customer experience
Leadership
Onboarding
Coaching
Performance management
Customer service
Documentation
Decision making
Monitor customer service
Regulatory compliance
Process improvement
Technical support
Zendesk
Reporting
Communication skills
Collaboration

Report this job

Work requirements

Jobs in the United States