Guest Relations Representative

Job Description#### The Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides They provide information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.#### Education And CredentialsHS diploma or GED.#### #### #### Experience#### One year customer service experience in a hospital/medical facility required.Working ConditionsEssential:* Weight Requirement - Heavy (up to 100 lbs)#### Job DetailsStandard Hours Bi-Weekly: 45.00FTE: 0.600000Weekend/Holiday Requirement: YesOn Call Required: NoWith Rotation: Work Arrangement: OnsiteUnion Code: U07 - CWA 1168 BGH TCCRequisition ID#: 22689Grade: C2Pay Frequency: Bi-WeeklySalary Range: $18.12 -$27.02*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. Kaleida Healths mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!