Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations - we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities - treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Front Desk Agent
Kalahari Resorts & Conventions is seeking a Front Desk Agent. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.
As part of our leadership team, you’ll embody our Promise to Lead with Love - guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You’ll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations.
Pay Rate: $14/hour
Key Responsibilities
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
- Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.
What We’re Looking For
- College courses in hotel/motel management are helpful.
- Previous hospitality or related experience helpful.
- Computer experience required.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love - because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
