IT Operations Coordinator

Employment Type: Contract-to-Hire Location: Onsite – Houston, TX Travel Required: TBA

About Kaizen Kaizen Global is a global technology consulting firm that helps organizations unlock the full value of their data through advanced analytics, artificial intelligence, and modern data platforms. We partner with clients across industries to solve complex business problems, modernize legacy systems, and drive measurable outcomes. At Kaizen, we combine deep technical expertise with a collaborative, people-first culture focused on continuous improvement. Our teams work at the intersection of strategy, technology, and execution to deliver solutions that make a real impact.

Job Description

We are seeking an experienced IT Operations Coordinator to serve as the primary IT contact for our client’s business users and external vendors in Houston. This is an on-site role where the selected applicant will coordinate support across SAP, Microsoft 365, infrastructure, network, and business applications, and manage IT requests from intake to closure. The IT coordinator will report to the IT Head Management in Houston and work with teams and stakeholders in Japan as needed.

Key Responsibilities

• Act as the primary IT contact for business users and vendors
• Coordinate SAP and Other typical Office related Applications such as Microsoft 365, infrastructure, network and application support
• Understand business requirements and work with vendors to deliver solutions
• Track IT issues, projects, timelines, and vendor deliverables
• Escalate critical issues and ensure timely resolution
• Provide regular status updates to the IT Head in Houston
• Coordinate with Japan-based teams and stakeholders when required

Qualifications

• 8+ years of relevant IT experience.
• Broad working knowledge of SAP, Microsoft 365, and general IT infrastructure.
• Experience in IT operations, vendor management, and project coordination.
• Ability to manage IT requests independently from start to closure.
• Strong written and verbal communication, problem-solving, and follow-up skills.

Preferred Qualifications

• Bilingual in Japanese and English (business level, written and spoken)
• Experience in the Oil & Gas or Manufacturing industry
• Bachelor's degree in Information Technology, Computer Science, or a related field

Kaizen Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.