Job Summary:
The Support Services Rep is a member of the nursing team and contributes directly to patient care by ensuring that the
necessary level of staff are provided for the inpatient units. It serves as a liaison between the nursing staff and the nursing
administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining
agreements covering staffing, scheduling, and pay practices.
Essential Functions:
- Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management
system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and
actually staffing needs.
- Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside
registry personnel; interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other
premium payments, and ensure seniority in vacation selection or other time off.
- Creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed
by employees.
- Documents discussions with staff and management to ensure that contract provisions are followed; may be required to
testify at arbitration's or other legal proceedings regarding such documentation.
- In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains
computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital.
- Addresses all urgent staffing/payroll situations;
- Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or
other KP policies and guidelines.
- Interprets coded timecard module that arise and process timecards for payment on a bi-weekly basis.
Grade 325
Basic Qualifications:
Experience
- Minimum two (2) years of work experience in a complex healthcare environment doing scheduling.
Education
- High School Diploma or General Education Development (GED).
License, Certification, Registration
- Current CA Intern Pharmacist License
Additional Requirements:
- Excellent analytical abilities of both the written word, metrics, charts or other documents generated by the GRASP
system; computerized staffing system.
- Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate
the necessary coverage for the hospital;
- Strong problem solving skills allowing individual to develop creative alternatives to staffing/payroll issues;
- Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of
disputes;
- Must be decisive with the ability to work independently and make decisions regarding staffing/payroll requests or
challenges;
- Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the
nursing workload data base;
- Knowledge of health-care environment preferred;
- Must be flexible to meet the needs of the department.
- Must be able to work in a Labor/Partnership environment.
Preferred Qualifications:
COMPANY: KAISER
TITLE: Support Services Representative
LOCATION: San Francisco, California
REQNUMBER: 1448712
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.