Support Services Representative

Job Summary:

The Support Services Rep is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. It serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.

Essential Functions:

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and actually staffing needs.
• Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel; interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments, and ensure seniority in vacation selection or other time off.
• Creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed by employees.
• Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such documentation.
• In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital.
• Addresses all urgent staffing/payroll situations;
• Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines.
• Interprets coded timecard module that arise and process timecards for payment on a bi-weekly basis.

Grade 325