Support Services Representative

Job Summary:

Essential Duties and Responsibilities

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system
• Interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments and ensure seniority in vacation selection or other time off;
• Follows ranking systems for regular staff in accordance with seniority provisions of contracts and availability submitted by employees;
• Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation.
• In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital;
• Addresses all urgent staffing/scheduling/payroll situations;
• Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines;
• Interprets coded timecard modules and process timecards for payment on a bi-weekly basis

Grade 325

Basic Qualifications:

• Excellent interpersonal communication skills to work with a variety of personalities and negotiate the necessary coverage for the hospital staff to care for members;
• Strong problem solving skills allowing individual to develop creative alternatives to staffing/scheduling/payroll issues;
• Excellent analytical abilities of the written word, metrics, charts or other information to determine necessary staffing numbers;
• Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of disputes;
• Must be decisive; able to work independently and make decisions regarding staffing/scheduling/payroll requests or challenges;
• Ability to quickly understand and utilize the staffing/scheduling software;
• Knowledge of health-care environment preferred;
• Must be flexible to meet the needs of the department;
• Must be able to work in a Labor/Partnership environment

COMPANY: KAISER

TITLE: Support Services Representative

LOCATION: Santa Rosa, California

REQNUMBER: 1453766

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.