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Added 2 mins ago
Quality Control Technician
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…specifications, inspection plans, and company and customer requirements; records objective inspection results; identifies and controls suspected nonconforming product; and promptly…
Added 3 mins ago
Merchandise Planner
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…the business initiatives and budget objectives. Reports to Manager, Merchandise Planning. No direct…
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CDL Truck Driver - Home Daily, PTO, 401k
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We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
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Senior Director of Nursing
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Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
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…engineering, SCADA integration, grid automation, and energy management systems. This role will support the design and execution of first-of-a-kind (FOAK) projects involving complex control…
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Associate Process Engineering - Industrial Water Job Details | Black & Veatch Family of Companies
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Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
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Cyber Security Manager - Diego Garcia
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Information Security Engineer
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Senior Construction Manager - Water - Arkansas 1 Job Details | Black & Veatch Family of Companies
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Exceptional knowledge of change management processes, including authoring change records and presenting them at a Change Advisory Board.
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Contracts Manager
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- $78,000 to $88,000 USD / year
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Added 13 mins ago
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Assistant Project Manager
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- $32.69 to $37.5 USD / hour
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Assistant Site Manager - Simple Cycle - Arizona
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Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
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Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
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Added 14 mins ago
Program Manager IV, Appointing System Optimization
Kaiser Permanente
Portland, OR
The Program Manager IV, Appointing System Optimization position will seek opportunities and effective strategies for improvement with a focus on improving member experience. This role is a…
Added 14 mins ago
Systems Administrator – Kiteworks
SitusAMC
Salem, OR
Exceptional knowledge of change management processes, including authoring change records and presenting them at a Change Advisory Board.
Added 14 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Salem, OR
The FRCS Cybersecurity Manager will install, configure, calibrate, operate, and maintain hardware and software of IT, and OT of FRCS. The FRCS Cybersecurity Manager will employ user access…
Added 14 mins ago
T
Information Security Engineer
TTEC
Salem, OR
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 15 mins ago
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Assistant Clinical Research Coordinator - Medicine - 141680
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Maintain study and participant information in University-approved clinical research systems, including the Clinical Trial Management System (CTMS/VELOS), and assist with the organization…
Added 20 mins ago
Finance Director
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…stewardship of organizational resources. As a member of the Management Team, the Finance Director partners with senior leadership and department leaders to evaluate financial performance,…

Kaiser Permanente

Program Manager IV, Appointing System Optimization

Portland, OR, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The Program Manager IV, Appointing System Optimization position will seek opportunities and effective strategies for improvement with a focus on improving member experience. This role is a liaison and support person between our clinical needs, contact center needs and IT, specific to our appointing and scheduling workflows. Work heavily in EPIC, primarily Cadence and MyChart, to identify ways to make it easier for our patients to get appointments through our call center and online.

Job Summary:

Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Applied Data Analysis
Change Management
Conflict Resolution
Financial Acumen
Managing Diverse Relationships
Negotiation
Project Management
Project Management Tools
Quality Assurance Process
Risk Assessment
Service Focus
Strategic Program Management

Minimum Qualifications:

Minimum one (1) years experience in a leadership role with or without direct reports.
Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.

Preferred Qualifications:

Three (3) years of experience working with labor relations.
Three (3) years of experience working with learning and curriculum development.

COMPANY: KAISER

TITLE: Program Manager IV, Appointing System Optimization

LOCATION: Portland, Oregon

REQNUMBER: 1457227

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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