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Added 1 min ago
Product Manager - Control Products
IDEX
Greenwood, NE
…global industrial organization. We are looking for a Product Manager who will help drive product growth, support new product development, and serve as a key link between customers,…
Added 1 min ago
Project Manager (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
As a Project Manager for Olsson’s Rail Track Team, you will lead the delivery of complex terminal and intermodal rail projects from concept through completion. Your responsibilities will…
Added 1 min ago
Project Engineer (Rail Track Terminal/Intermodal)
Olsson
Omaha, NE
As a Project Manager for Olsson’s Rail Track Team, you will lead the delivery of complex terminal and intermodal rail projects from concept through completion. Your responsibilities will…
Added 1 min ago
Program Manager, Card Manufacturing and Personalization
Fiserv
Omaha, NE
What does a successful Program Manager, Card Manufacturing and Personalization do at Fiserv?
Added 1 min ago
Staff Software Engineer - IAM
General Motors
Lincoln, NE
…partnering with teams across GM to embed security into the software development…
Added 1 min ago
O
Manager, Consulting Services | Data Migration - Oracle Health
Oracle
Lincoln, NE
- $92,300 to $209,500 USD / year
As a Manager, Consulting Services - Data Migration, you will lead and develop a team of Project Managers responsible for delivering complex technical data migration engagements. You will…
Added 1 min ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Lincoln, NE
Support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
Added 1 min ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Lincoln, NE
Creates integrated project plans for contract deliverables and new initiatives in development. Assesses project issues and develops resolutions to meet productivity, quality, and…
Added 1 min ago
Lead Project Manager, Delivery
Humana
Lincoln, NE
To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands…
Added 1 min ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Lincoln, NE
Provide regular Portfolio Roadmap tracking and communication including updates on project/development progress, milestones, release commitments, and potential challenges to stakeholders.
Added 1 min ago
C
Regional Maintenance Manager
CBRE
Lincoln, NE
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 1 min ago
Regulatory Readiness Program Manager
Meta
Lincoln, NE
Regulatory Readiness Program Manager Responsibilities:
Added 1 min ago
Network Development Manager
Meta
Lincoln, NE
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 7 mins ago
Contract WordPress Developer
GEMINI AGENCY
Remote, United States
Handle ongoing development requests and thoroughly test changes before they go live.
Added 10 mins ago
Program Manager Data Center Operations
Amazon
Fernley, NV
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 10 mins ago
MS
Business Planner (Business Specialist)
Mission Support and Test Services
North Las Vegas, NV
- $119,995.2 to $186,014.4 USD / year
Act as the lead prime contract compliance manager for assigned responsibilities.
Added 10 mins ago
CG
Manufacturing Equipment Technology Program Manager
Chromalloy Gas Turbine LLC
Carson City, NV
- $114,337.92 to $150,068.52 USD / year
Added 13 mins ago
Administrative Assistant - Sales Operations Coordinator
Durr Systems
Southfield, MI
Assist with filing and maintaining project documentation, including confidential materials
Added 13 mins ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…
Added 13 mins ago
UG
Project Research Manager I - Remote
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
The Project Research Manager I is a client-facing research operations role within Optum Epidemiology responsible for leading the operational execution of complex real-world evidence,…
Added 18 mins ago
Manager: Facilities Maintenance
ACCO Brands USA
Booneville, MS
Added 18 mins ago
Clinical Manager
Fresenius Medical Care
Flowood, MS
Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
Added 19 mins ago
AMPHIBS RISK MANAGER 1 (50510 )
Huntington Ingalls Industries
Pascagoula, MS
…risk management organization and serves as liaison between project management and Program stakeholders. Reviews status of projects, manages schedules and prepares status reports. Assesses…
Added 19 mins ago
WI
Technical Project Manager (Contractor)
WOW! Internet, Cable, and Phone
Denver, CO
- $61 USD / hour
Technical Project Manager, Infrastructure & Systems (Contract Role)
Added 19 mins ago
Wealth Product Manager R017460
Hancock Bank
Gulfport, MS

Kaiser Permanente

Program Manager IV, Appointing System Optimization

Portland, OR, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The Program Manager IV, Appointing System Optimization position will seek opportunities and effective strategies for improvement with a focus on improving member experience. This role is a liaison and support person between our clinical needs, contact center needs and IT, specific to our appointing and scheduling workflows. Work heavily in EPIC, primarily Cadence and MyChart, to identify ways to make it easier for our patients to get appointments through our call center and online.

Job Summary:

Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

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More about this job

Skills

EPIC
Regulatory compliance
Collaboration
Business knowledge
Guide others
Change management
Program management
Perform project management
Prioritization
Business processes
Communication skills
Presentation skills
Procurement

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