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Added 1 min ago
Assistant Manager I
Dollar Tree Stores INC
Cortland, OH
Store management experience in retail, grocery, or drug store environment is preferred
Added 1 min ago
Assistant Manager I
Dollar Tree Stores INC
Baltimore, MD
Store management experience in retail, grocery, or drug store environment is preferred
Added 1 min ago
Commercial Roofing Service Sales
North American Roofing
Miami, FL
…experience in commercial roofing to join our Sales team in support of Service Operations. This role will have opportunities to support growth in major Southeast markets with a focus on the…
Added 1 min ago
Global Product Solutions Manager, YouTube Ads GTM
YouTube
New York, NY · Atlanta, GA · Boulder, CO · Chicago, IL · Mountain View, CA · Los Angeles, CA · San Bruno, CA · San Francisco, CA · Sunnyvale, CA
8 years of experience in product strategy, activation, business operations, management consulting or strategic program management.
Added 2 mins ago
Grooming Salon Manager
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Ranson, WV
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
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…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
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Groomer
Petco Animal Supplies Stores, Inc.
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…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 2 mins ago
Groomer
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…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
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Dog Trainer
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…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 3 mins ago
Vice President - Revenue Cycle
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Develop and execute long-term Revenue Cycle strategies that improve financial performance, maximize cash collections, optimize operational efficiency, and support enterprise objectives.
Added 3 mins ago
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- $170,000 to $180,000 USD / year
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Sr. IS Analyst - Power BI
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Assistant Manager I
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Store management experience in retail, grocery, or drug store environment is preferred
Added 4 mins ago
Customer service associate
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Excellent customer service and relationship management skills are required
Added 4 mins ago
Customer service representative I
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Excellent customer service and relationship management skills are required
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Assistant Manager I
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Added 4 mins ago
Senior Financial Analyst I
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FastTrack Process Program Manager
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- $97,600 to $206,400 USD / year
…and dependencies; and lead continuous improvement and change management across the program. You will work across FastTrack, Customer Operations Managers, Operations Deal Managers, Business…
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Enterprise Partner Manager
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Kaiser Permanente

Finance Counselor

Fontana, CA, United States

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Job details

Experience: Minimum of 2 years relevant experience (health care billing, collections) sufficient to analyze financial information to determine/negotiate financial arrangements
Posting language: English
Posted: Nov 7, 2026

Original job description

Job Summary:

This job exists to ensure that all patients membership status/alternative payor information is accurately identified & documented. Under indirect supervision, provides financial counsel to patients in a personal interview regarding payor sources and/or heath plan benefit. It will accomplish the following revenue enhancing & member service functions. Increase revenue through accurate & timely identification of membership status/alternative payors. Counsel patients on payment alternatives. Resolve any member/patient disputes regarding eligibility for service.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

Confidentially probes patients who have been referred by staff such as inpatients/outpatient registration, department administrators, physicians, nursing, utilization management & social workers about the nature of their problems as they may concern the ability to have services covered by an alternate payor (Non-member, Coordination of Benefits, Third Party Liability, Workers Compensation) or issues dealing w/ membership.
If the patient is determined to be ineligible, uses independent judgment to identify an alternate payor or identify the patient as medical indigent.
Uses knowledge of Workers Compensation, Commercial Insurance Plans, Third Party liability, outside agencies, & governmental regulations for government programs; patient interview & observation; analysis of financial data; & physicians notes in order to accurately identify an alternate payor.
Skillfully probes patients about their financial status, counsels & make arrangements for direct payment, status as an indigent, potential enrollment in a government sponsored program, or direct billing to patient.
If the patient is determined to be indigent & not be able to qualify for any governmental program, completes a KP medical Financial Assistance application & based on analysis of patients financial information, approved medical; Financial Assistance up to $2,000 value or recommended approval to supervisor when amount exceeds $2,000.
Determines patients ability to pay based on analysis of patients financial information & negotiates & approved payment arrangements based on patients financial status.
Provides functional guidance to the support staff & trains support staff & physicians on new/revised process.
Acts as a patient/member advocate & uses knowledge of external & internal social service agencies to accurately refer patients to social services.
Retrospectively reviews diagnosis & treatment records to identify potential Third Party Liability & Workers Compensation cases.
Refers identified cases to the Billing Department.
Screens for potential eligibility for KP membership through Government Programs (Medi-Cal, Medicare, transition Plan, etc.) & refers to Member Services.
Obtains pre-authorization for services from employers or other insurance carriers.
Coordinates & collects conversion dues for KP.
Checks patient information against update eligibility using on-line systems.
Places telephone calls to appropriate departments (Membership Accounting, Sales & Marketing, etc.)
Ensures that all reviewed documentation in the billable jacket or on the superbill is complete & obtains any missing or needed information.
Promotes, ensures, & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service.

Basic Qualifications:

Experience

Minimum of 2 years relevant experience (health care billing, collections) sufficient to analyze financial information to determine/negotiate financial arrangements
Experience in reviewing & analyzing financial information to assess ability to pay required
Experience w/ automated data bases of PC systems required
Knowledge of workers compensation coordination of benefits & third party liability rules & regulations
Medical terminology & knowledge of health care billing practices required
Knowledge of registration bill accounting & collections required
Able to use RMIS, CARG, KPDS, OPAS & ARRS

Education

License, Certification, Registration

Additional Requirements:

Preferred Qualifications:

Notes:

To work all areas of admitting
Scheduled to work weekends, nights, holidays, and floating within the established seniority section.

COMPANY: KAISER

TITLE: Finance Counselor

LOCATION: Fontana, California

REQNUMBER: 1454352

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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