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Kaiser Permanente

Clinical Pharmacy Operations Specialist, Quality

Aurora, CO, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for providing recommendations to streamline the implementation of initiatives and guides others to effectively support markets, Health Plans, Permanente Medical Group (PMG), and Medical Centers leaders for clinical pharmacy and quality programs; developing and integrating insights into creating internal and external reports for Clinical Pharmacy and Quality programs; collaborating with markets, Health Plans, and Medical Centers leaders to ensure they comply with regulatory standards (e.g., Medicare, National Committee on Quality Assurance [NCQA]); collaborating closely with markets, Health Plan, Permanente Medical Group (PMG), and Medical Center leaders to drive performance towards quality goals (e.g., Medication Management Therapy Program, Medication Adherence Measures, Diabetes measures, etc.); leading the creation of moderately complex content, dashboards, and initiatives by working with the markets to drive and track performance and communicating results to key stakeholders; working with the markets to identify opportunities for improvement in Clinical Services and Quality processes (e.g., tools and systems) and developing strategies for successful implementation of initiatives; play a key role in escalating concerns and supporting the design of action plans to meet targets; foster strong relationships with internal and external stakeholders (e.g., KP Digital team and pharmacy analytics) to ensure successful implementation of Clinical Services and Quality initiatives and programs; maintaining close relationships to execute processes and support alignment on quality measures, Clinical Pharmacy programs, and medication management processes; demonstrating deep understanding Clinical Pharmacy programs and quality measures (internal and external); and assessing new technology and innovation to support markets and pharmacy operations, escalating concerns when necessary.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Applies strategies and concepts to independently support pharmacy and healthcare professionals by: independently leveraging systems and implementing programs and tools related to analytics and informatics to track prescription use data and support relevant patient-facing teams; collaborating with and co-leading meetings and relevant committees to support front-line operations; and exercising a patient focus throughout ones technical expertise and activities and identifying patient related issues, challenges, possible improvements and taking action to ensure the downstream patient impacts are being followed up on.
Supports various functions within operations and may support operations in a specific area or set of pharmacies by: collaborating with interdisciplinary teams to implement pharmacotherapy safety practices and initiatives; implementing pharmacy operations initiatives and programs that directly support the day to day functioning of a specified set of pharmacies or locations and orchestrates across relevant groups on the rollout, staffing, education, etc. requirements; and maintaining various operational needs (e.g., workflow management, policy management, systems improvement, etc.), ensuring policy compliance, and identifying possible process or system improvements.
Contributes to service, affordability, people, quality of care, and regulatory pharmacy goals by: leading efforts to create, design, and help implement strategic plan to support improvements to service, quality, people, affordability, and regulatory initiatives; evaluating data trends from and may being aiding in creation of tools and dashboards to enable implementation of new programs and initiatives; reviewing and mentoring others to conduct sweeps of new laws and rules from regulatory agencies and ensures application into operations (e.g., FAQs to markets); building and socializing new tools to ensure awareness and use; evaluating accuracy of inputs into and may be building accountability dashboard to ensure rules are followed; and aligns own operations goals to and assists junior colleagues to adhere to key affordability metrics.
Serves as a subject matter expert for quality improvement processes and regulations within assigned area by: maintaining awareness of current internal policies and relevant external laws, regulations, and standards and serves as a source of expertise within certain defined areas; independently coordinating committees and projects that provide input and guidance on various improvement initiatives; developing, conducting, coordinating, and identifying quality improvements related to medication safety for assigned clinical area; researching and reporting related material; and anticipating issues, weighing practical considerations in addressing issues and seeking input from engagement manager/sponsor to resolve; leveraging knowledge of a wide array of drugs and their uses and how they impact clinical practices; guiding members, patients and/or healthcare providers to understand appropriate use and application of prescribed medication and providing drug information to relevant healthcare providers; applying advanced strategy to ensure achievement of member financial and therapeutic objectives; and analyzing, tracking, and reporting detailed member data to help assess plan outcomes.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Confidentiality
Service Focus
Stakeholder Management
Workplace Safety Awareness

Minimum Qualifications:

Postgraduate year one (PGY1) residency.
Minimum two (2) years experience in clinical/ambulatory care operations or regional pharmacy operations.
Doctorate of Pharmacy or equivalent degree (e.g., Bachelors of Pharmacy from a School of Pharmacy).
Minimum one (1) year of experience in a leadership role with or without direct reports.
Pharmacist License (from any state) required at hire
Pharmacist License (Colorado) within 12 months of hire

Preferred Qualifications:

Board of Pharmacy Specialties Board Certification.
Four (4) years of experience in clinical/ambulatory care operations or regional pharmacy operations.
Two (2) years of experience in project management.
Two (2) years of experience delivering presentations to management.

COMPANY: KAISER

TITLE: Clinical Pharmacy Operations Specialist, Quality

LOCATION: Aurora, Colorado

REQNUMBER: 1456786

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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More about this job

Skills

Quality assurance
Meet commitments
Collaboration
Business knowledge
Guide others
Workflow
Regulatory compliance
Strategic planning
Coaching
Reporting
Attention to detail
Communication skills
Critical thinking
Decision making
Problem solving
Teamwork
Confidentiality
Stakeholder management
Project management
Presentation skills

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