Tech Support Representative

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j5create

Kennesaw, Georgia•Full-time

Get your start in the IT world. An emerging computer accessory company is looking for customer service/technical support talent to handle our growing volume. This is an excellent opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology. Entry- Level NO Experience on the job training

Join us in our laid-back work environment with room for advancement! Our hours of operation are from 8:30 am to 7:00 pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.

Responsibilities and Duties

Job Duties Include:

Interacting with customers over the phone, email, and live chat Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude Develop new troubleshooting strategies and communicate them with the team Help test new and current products and report findings to management Other duties as assigned

Qualifications and Skills

Qualifications:

Preferred knowledge in Linux®, macOS® X, and Windows® operating systems Knowledgeable about computers Strong verbal and written communication skills Must be dependable At least one year of experience working in a customer service role Strong data entry skills Phone skills (exhibit proper phone etiquette and clear speech) People skills Problem-solving Bilingual a plus An ability to multi-task

M-F

9:00 am to 5:00 pm