Revenue Operations Administrator

Get to Know Us

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone - prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

The numbers tell our story: over $500 million in originations and counting. But we're just getting started.

Our 175-person team spans NYC headquarters, Wilmington, and remote talent across the globe - all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch https://www.linkedin.com/company/built-in/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B2jXPbPYzTW6P2Su6%2BfrBvw%3D%3D and Forbes recognized us as one of the Best Startup Employers https://www.forbes.com/sites/rachelpeachman/2023/03/07/meet-americas-best-startup-employers-2023/?sh=5a67d150410c.

Ready to be part of the fintech revolution? Join us.

As Revenue Operations Administrator, you’ll be the first line of support for Kafene’s Business Development and Account Management teams and the administrative backbone of our Revenue Operations team. You’ll answer and route sales requests, keep our programs and CRM data clean, manage user access across our revenue tools, and produce the reports and documentation that help the team move faster. This is a fully remote role aligned to US Eastern Time business hours. It’s a strong fit for someone detail-driven and responsive who wants to grow a career in revenue operations.

What You’ll Do

• Support the sales team. Monitor Revenue Operations channels in Slack, email, and HubSpot, answer common questions on process, pricing, program eligibility, and marketing collateral, and route complex requests to the right owner with complete information.
• Close the loop. Track open requests to resolution, follow up when items stall, and build FAQs so sales teams can find answers on their own.
• Keep programs running cleanly. Maintain deal desk and retention ticket hygiene in HubSpot and Jira, send merchant agreements that fall outside automation, support promotion setup, and prepare spiff and rebate data for review.
• Own CRM data quality. Clean and maintain HubSpot records, fix duplicates and missing fields, process bulk updates, and build new reports where they help.
• Administer our revenue tools. Onboard and offboard sales team members across HubSpot, Map My Customer, and other tools, and manage permissions, teams, and territory assignments.
• Keep reporting and documentation current. Pull and distribute recurring reports from HubSpot and Sigma, and keep SOPs, process guides, and Confluence pages up to date.

What You’ll Bring

• 1 to 3 years in sales operations, revenue operations, customer support, or administrative support for a US-based company.
• Professional fluency in written and spoken English, and comfort supporting US sales teams in real time.
• Hands-on CRM experience, ideally HubSpot, including user and permission administration, plus strong Google Sheets or Excel skills.
• A highly organized, detail-oriented approach; you follow processes accurately and close the loop on every request, even at high volume.
• Comfort working independently across time zones and asking questions early.
• Plus: experience in fintech, consumer finance, payments, or B2B SaaS; familiarity with Jira, Confluence, or Sigma; HubSpot certifications; or Spanish fluency.

Compensation and Benefits:

• Base Salary: Earn a competitive salary of $36,000-$61,000 USD
• Paid Time Off: We understand the importance of work-life balance. That’s why we offer flexible paid time off days starting from day one of your employment.
• Work remote in Panama or Guatemala

We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.

Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to careers@kafene.com with details about your request and contact information. We're here to help make the process work for you.

Note: This email address is specifically for accommodation requests and will only respond to those inquiries.